Senior Associate, Technology Service Desk​/On-Site Support Analyst

Senior Associate, Executive Support

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

We’re seeking a future team member for the role of Senior Associate, Executive Support to join our Technology Services Group team. This role is located in London.

In this role, you’ll make an impact in the following ways:

• Provide white‑glove VIP service for executives which includes support for desktop/laptop hardware, software, mobile devices, cloud applications and collaboration tools.
• Work alongside a team of desktop technicians to respond swiftly to executive requests.
• Liaise with technical engineers to deliver seamless executive support, including networking, security, A/V and software teams.
• Support executive events as needed.
• Work directly with Platinum Services leadership to prioritize projects, align resources and keep on track.
• Participate in on‑call rotation and assist with weekend technical validations as needed.
• Troubleshoot technical issues and minimize disruptions, reducing impact to remit.
• Establish best practices, develop runbooks and contribute to a comprehensive documentation library.

To be successful in this role, we’re seeking the following:

• Experience in a desktop support role.
• Highly proficient in end‑user computing technologies;
  Windows OS, software/hardware support, mobile devices, cloud applications and collaboration tools.
• Knowledge of MS Office 365 cloud technologies.
• Apple MAC support is an added plus.
• Familiarity with video‑conference platforms such as Cisco Webex, Microsoft Teams and Zoom.
• Exceptional communication skills and ability to influence others, gain rapid alignment and secure support.
• Excellent interpersonal skills and experience engaging with executive stakeholders, including C‑suite and boards of directors.
• Highly organized with outstanding attention to detail, able to work effectively under pressure and tight deadlines within a dynamic environment.

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

• Associate

• Full‑time

• Information Technology

BNY offers highly competitive compensation, benefits and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.