RegTech Client Services Associate

Since 2007, Signicat has been steadily growing organically and through strategic acquisitions, which led us to become a pioneering Pan-European Digital Identity Service Provider (DISP). We support 170+ data sources to identify businesses and individuals – from national eIDs,
-document scanning, and biometric verification to data sources for AML and KYC checks, all accessible through a single integration point.

Signicat is a trusted partner of governments, financial institutions, and businesses across all scales. Such as DNB, Compensa Vienna Insurance, Telia, Volvo, and many more.

With more than 450 professionals working together, we are united by our dedication to delivering excellent user authentication, orchestration, electronic signing, and identity-proofing solutions. At the core, signicats are driven by an impactful mission - to build technology for people to trust each other in a digital world.

We are seeking a motivated and customer centric individual to join our team as a Reg Tech Client Services Associate. This role will involve building and maintaining strong relationships with clients using the company’s regulatory technology solutions. This involves understanding the client needs, assisting with onboarding, providing product training and ensuring client satisfaction.

Preferably we are looking for an individual who has a desire to learn and grow in the exciting field of financial crime and regulation technology (Reg Tech).

Reg Tech Client Services Associate will work closely with client fraud and compliance teams and other stakeholders to ensure that solutions delivered by Signicat are in line with the requirements set out by clients and adhere to relevant market regulations.

• Act as the primary point of contact for day-to-day client inquiries and support

• Build and maintain strong relationships with clients, ensuring they are satisfied with the company's regulatory technology solutions

• Attend client workshops and collaborate to understand their specific solution/regulatory requirements and help design services to meet their needs

• Support the onboarding process of clients from requirements gathering to end-to-end testing, provide product demonstrations and ensure the smooth integration of Reg Tech products into client systems

• Provide ongoing support, answering product related questions and troubleshooting issues

• Ensure clients’ needs are met within agreed-upon timelines and issues are addressed promptly

• Coordinate with cross-functional teams to ensure the smooth implementation and timely delivery of solutions for clients

• Track progress of client projects and report on milestones, timelines and risks

• Generate reports and dashboards using the BI tool “Looker”, using data insights to inform clients of potential improvements or risks related to their regulatory processes and offer solutions for optimisation

• Prepare quarterly client presentations highlighting trends, performance metrics and providing recommendations

• Construct dynamic data pipelines (known as workflows) in LUA and produce supporting documents such as design documents, rules libraries, workflow illustrations, and data dictionaries

• Understand and work with 3rd party APIs services to meet client needs

• Stay up to date with product updates and regulatory changes and conduct research on industry trends

• Ensure that clients are compliant with relevant regulatory standards by helping them to stay informed of any changes in the regulatory landscape

• Ability to engage and develop strong relationships with clients to deliver a high level of service

• Excellent communication and interpersonal skills

• Ability to communicate technical concepts to non-technical stakeholders in a jargon-free manner

• Ability to work independently and as part of a team to share project learning and insights

• Strong attention to detail and ability to prioritise tasks

• Strong analytical and problem-solving skills

• Bachelor’s degree in a STEM field (e.g. Business, Finance, Law, Computer Science, Engineering or Math's)

• Foundational…