Senior Insight Analyst

At Moneybox, we are on a mission to give everyone the means to get more out of life. Whether it’s saving for a first home, a rainy day, or a comfortable retirement, we help more than 1.3 million customers build wealth with confidence. As we continue our rapid growth, we are looking for a Senior Insight Analyst to join our Insight team.

This is a high-impact role where you will use your analytical rigor to help us understand our customers and their behaviors better than ever before.

You will be the "why" behind the "what." You will explore our vast datasets to uncover trends that inform our strategic plans, optimise our in‑app journeys, and help deliver the most meaningful experiences for our users. You will work with a diverse range of teams—from Analytics Engineering and AI to Product and Finance—to ensure that data is at the heart of every decision we make.

• Strategic Customer Intelligence
• Develop a deep understanding of customer behavior and trends through complex data exploration, using these insights to help form strategies that positively impact the outcomes for users in your segment of customers and products
• Provide actionable insights that improve customer engagement, commercial outcomes and marketing efficiency.
• Conceive and carry out sophisticated experiments (A/B testing) to measure and optimise the in‑app experience, customer communications, and money flows.

• Technical Leadership and Execution
• Own and evolve a suite of reports and dashboards that surface critical trends for senior leadership and business users alike.
• Design, build and embed data products which are adopted and used by end users to make decisions and understand trends.
• Own the understanding of commercial performance for a segment of our customers and products. Collaborating with our commercial and finance teams to make sure that performance versus budget is understood and informs decisions in the wider team.

• Cross‑Functional Collaboration
• Partner with Product and Design teams to analyse user funnels and identify key "drop‑off" points, suggesting data‑backed improvements to the app journey.
• Work with CRM to help identify opportunities for omni‑channel communications and understand how your segment of customers and products are responding to communications.
• Support the Commercial and Finance teams in sizing new opportunities and business casing new developments, acting as a "subject matter expert" on data and metrics for your segment of customers and products.

• Professional Profile
• Driven and Ambitious: You have 2-5+ years of relevant experience in a high‑performing analytical environment (e.g., management consultancy, Fintech, or a leading consumer app).
• Commercial Acumen: You have a proven track record of using data to drive business value and effect tangible change.
• Mission‑Aligned: You have a genuine interest in Moneybox and a passion for helping everyone reach their financial goals.
• Collaborative Leader: You are a personable communicator who thrives in a fast‑paced environment and is comfortable managing multiple priorities and stakeholders.

• Technical Proficiency
• SQL Expert: Advanced knowledge of SQL, preferably with experience in Databricks, Snowflake, or Big Query.
• Data Visualization: Significant experience with Power
  
  BI (DAX, Power Query) or similar tools like Tableau or Looker.
• Programming: Experience with Git Hub and dbt is preferred.
• Analytical Rigor: Understanding of AB test measurement, statistical concepts, and app analytics tools like Mixpanel.

At Moneybox, we promote, support and celebrate inclusion, diversity and equity for all, so that everyone can bring their full selves to work. We believe that diversity drives innovation, and that if our team is representative of our community of customers, we can better support their needs. To ensure our recruitment processes provide an equal opportunity for all applicants to succeed, we encourage you to let us know if there are any adjustments that we can make.

We have a hybrid policy that includes 2 days from our London office and 3 from home. If the role states it is either hybrid or remote candidates must be based within…