Senior Tooling Consultant

Senior Tooling Consultant

Open Opportunity | London, UK

SC Cleared or able to be cleared

The Company

Mozaic is an innovative and growing Digital Transformation consultancy. We work with large organisations, to assess and transform their digital operations. We have an outstanding reputation, and our customer base includes household names across industries including Financial Services, Government and Defence.

• Experienced in either Service Now, Halo or similar.
• Excellent consulting, stakeholder management; strong verbal and written communication
• Expert level support, installation, maintenance and development experience (UI forms, notifications, fields, workflows and JavaScript (both client and server))
• Expert level Configuration and customisation experience
• Expert level troubleshooting
• Experience in working as part of a development team, as well as working on your own to deliver complex installations of the toolkit
• Strong understanding of ITIL concepts including process knowledge in all service life cycles
• Experience with integrating ITSM tools with external interfaces
• Experience with infrastructure and application discovery tools.
• Strong understanding of Event Mgmt. and prior experience of integration with Monitoring solutions
• Comprehensive knowledge of problem analysis, structured analysis and design and programming techniques.
• Strong understanding and experience in Integrations including SOAP and REST bases APIs

• You will need to evidence relevant work through explicit references and examples
• Experience of working in an agile environment
• ITIL advanced certifications are preferred, should be at least ITIL v3 foundation certified
• Good Project and customer engagement skills;
• Effective in a team environment;
• Able to work to tight deadlines

We offer a competitive reward package, collaborative culture and fulfilling client engagements that will help you develop your career. If you are interested, please send your CV with apri covering email to  .