ServiceNow Technical Consultant
Job in
London, Greater London, EC1A, England, UK
Listed on 2026-01-21
Listing for:
Xcede
Contract
position Listed on 2026-01-21
Job specializations:
-
IT/Tech
IT Consultant, IT Project Manager, Systems Analyst, IT Business Analyst
Job Description & How to Apply Below
Contract:
6 months
Start Date:
Approximately 34 weeks
Location:
UK or Europe (remote / hybrid depending on client) Engagement Type:
Contract / Freelance
The Opportunity:
We are seeking an experienced Service Now Technical Consultant to support a leading professional services firm on a high-profile client engagement. This is an initial 6-month contract , with a start date in approximately 34 weeks . Due to client requirements, candidates must be based in the UK or Europe and have the right to work in their country of residence.
You will work across complex, enterprise-scale Service Now programmes, providing technical leadership while ensuring delivery aligns with governance standards and client objectives.
Key Responsibilities Service Now Delivery & Governance Lead the technical delivery of Service Now projects, ensuring scope, timelines, and delivery objectives are met Ensure alignment with internal delivery standards and client governance frameworks Identify and manage delivery risks, including security, audit, and quality considerations Technical Oversight Provide hands-on and advisory support across Service Now configuration, customisation, and integrations Guide delivery teams on scripting, automation, and Service Now best practices Oversee implementations across modules including ITSM, SPM, HRSD, and IRM Client & Stakeholder Engagement Act as the primary interface between business stakeholders and technical teams Facilitate requirements gathering sessions, design workshops, and solution walkthroughs Maintain clear communication and manage client expectations throughout the engagement Quality & Operational Readiness Lead UAT and performance testing activities Ensure defects are tracked and resolved effectively Support documentation and knowledge transfer to enable operational handover Additional Contributions Support proposals, bids, or client presentations where required Contribute to internal practice initiatives or thought leadership Maintain current Service Now knowledge through certifications and enablement activities Required Experience Service Now Expertise 5 years hands-on experience with the Service Now platform Strong knowledge of ITSM, SPM, HRSD, and IRM modules Experience overseeing configuration, custom development, and integrations Solid understanding of ITIL processes and Service Now best practices Delivery & Consulting Skills Proven experience delivering enterprise-scale Service Now projects Comfortable working across Agile and Waterfall delivery models Strong governance, risk, and delivery management capability Confident facilitating workshops and engaging senior stakeholders Professional Skills Excellent communication and stakeholder management skills Ability to lead technical teams and coordinate across multiple work streams Structured, analytical approach to problem-solving Preferred / Desirable Service Now certifications (CSA, ITSM, HRSD, ITOM) ITIL, PRINCE2, or PMP certifications Consulting background or experience within a large professional services organisation Proven ability to work effectively in a matrixed environment
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