Head of People, Technology Innovation and Operations

Our Story

Hello there. We’re Zopa.

We started our journey back in 2005, building the first ever peer‑to‑peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward.

Find out more about our fantastic offerings at !

We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.

If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife

We are looking for a technology‑led People leader who is excited by digital transformation, automation and AI, and who sees operations as something to be simplified, scaled and increasingly self‑served, not manually maintained.

You’ll enjoy designing modern solutions, experimenting with new technologies and personally getting hands‑on with tools (including AI) to reduce operational effort while improving the Zopian experience.

Reporting directly to the Chief People Officer, this role will be pivotal in ensuring our People operating model is scalable, efficient and fit for the future. With HiBobrecently implemented as our core HRIS, we are at the start of an exciting maturity journey-one that will see you and your team build a truly digital‑first, industry‑leading People technology & operations ecosystem.

This is a hands‑on, builder‑style leadership role, suited to someone who enjoys rolling up their sleeves to design, configure, test and iterate on solutions themselves, while also operating at a strategic level. You will personally engage with systems, data and AI‑enabled tools rather than delegating all execution.

As a member of the People Leadership team, you’ll play a broader role in shaping and delivering our People Strategy, supporting Zopa’s continued growth and readiness for IPO. The role is based in our London office, with an expectation of being on site three days per week.

• Set and own the vision and roadmap for People Technology & Digital Operations
  , deliberately designing out manual effort and building a scalable, self‑service, digital‑first operating model.
• Own and evolve the People Technology ecosystem
  , taking a product mindset to continuous optimisation, automation and integration across our systems (HiBob, Lever, Culture Amp,  etc). This includes hands‑on exploration and deployment of AI‑enabled solutions (e.g. Custom
  
  GPTs, workflow automation, intelligent knowledge bases) to materially reduce operational workload and elevate service quality.
• Lead the maturity journey of People Operations
  , implementing best‑in‑class policies, processes and service delivery models that are efficient, compliant and fit for a regulated, high‑growth organisation.
• Partner with the Chief People Officer and People Leadership team to shape and deliver the People Strategy, translating strategic priorities into practical, well‑executed operational and technology solutions.
• Enable data‑driven decision‑making in partnership with our People Analytics lead, ensuring leaders have access to timely, accurate insights to support workforce decision‑making. Driving data‑driven improvements across our operations service delivery model.
• Act as the People function’s AI/Automation champion
  , personally experimenting with, implementing and embedding AI‑enabled tools and ways of working where they can improve decision‑making, service delivery and operational efficiency.
• Ensure operational excellence and compliance
  , including governance, controls and documentation required to support audit readiness, regulatory expectations and future IPO requirements.
• Build, lead and develop a high‑performing People Technology & Operations team
  , creating clear…