Customer Solutions Architect – Post-Sales

Customer Solutions Architect - Post-Sales

As a Customer Solutions Architect (CSA) on our post sales team at Linear

B, you will be a key technical advisor responsible for driving successful implementations of our platform post-sale. You’ll partner closely with Customer Success Managers and serve as the technical bridge between Linear

B and our customers—guiding engineering organizations to adopt, scale, and maximize the value of our solutions. Your deep technical expertise in Dev Ops, software delivery practices, and automation will ensure that customers achieve measurable outcomes and long-term success with Linear

B.

• Partner with Customer Success Managers to onboard new customers and lead technical implementation of Linear
  
  B’s platform, bots, and automation tools.
• Design scalable solutions that align with customers’ engineering workflows, tech stacks, and organizational goals.
• Translate customer requirements into clear technical configurations, integrations, and deployment plans.
• Develop light
  scripts in Python and/or Java Script for automation, integration, and data transformation tasks as needed during onboarding or optimization.
• Write and execute
  SQL queries
  to analyze data, support troubleshooting, or validate implementation results.
• Support
  on-premise agent deployments
  , including
  light Kubernetes configuration
  and troubleshooting in customer-managed environments.
• Conduct architecture reviews and provide best practice recommendations for integrating Linear
  
  B into CI/CD pipelines, SCM tools, and collaboration platforms.
• Deliver occasional customer trainings
  and enablement sessions to ensure technical teams are empowered to use Linear
  
  B effectively.
• Lead technical onboarding, troubleshooting, and ongoing optimization efforts with engineering teams.
• Act as a technical advisor and thought partner, advocating for innovative use of Linear
  
  B within customer organizations.
• Work cross-functionally with Product, Engineering, and Support teams to escalates and resolve technical issues.
• Represent customer voice by providing structured feedback to influence Linear
  
  B’s product roadmap and features.

• 5+ years in a customer-facing technical role such as Solutions Architect, Sales Engineer, Dev Ops Engineer, or Customer Engineer.
• Strong hands-on experience with Git-based development workflows and tools like Git Hub, Git Lab, Bitbucket, or Azure Dev Ops.
• Deep knowledge of Dev Ops practices including CI/CD, SDLC automation, and developer productivity tooling.
• Scripting experience with Python and/or Java Script for light automation, data manipulation, or integration tasks.
• SQL querying skills
  for customer data analysis, validation, and troubleshooting.
• Occasional use of Kubernetes
  for supporting our
  on-prem agent deployments
  in customer environments.
• Experience delivering
  customer trainings, demos, or technical enablement
  sessions.
• Ability to engage both technical and executive stakeholders with clarity and confidence.
• Familiarity with productivity or engineering analytics tools (e.g., Linear
  
  B, Jellyfish, Code Climate, etc.) is a plus.
• Experience with
  Jira and Zendesk
  is a plus.
• Background in software engineering or infrastructure engineering is strongly preferred.
• Strong troubleshooting skills and a results‑driven mindset.
• Excellent verbal and written communication skills.

• Put the Customer First
• Take Ownership
• One Team
• Show Product Expertise
• Be Data Driven
• Reach for the Next Level
• Listen Curiously & Speak Courageously

Linear

B is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

#LI-hybrid.