Digital Experience Manager

Contract: Permanent, full time, 35 hours per week

Location: London with hybrid working (min 2 days per week in the office)

Salary: £45,000 per annum

Are you passionate about creating exceptional digital experiences that drive real impact.

We are looking for a talented Digital Experience Manager to join our Marketing Department at the Charities Aid Foundation (CAF).

At CAF, every one of us contributes to our impact, and as our Digital Experience Manager you too will play an integral part in what we do.

Working closely with the Senior Digital Experience Manager, you'll drive the strategic development of CAF's web properties, combining SEO expertise, content implementation and UX optimization to deliver exceptional customer experiences. You'll manage our website backlog, lead content projects, and champion data-driven decision-making across all digital touchpoints while maintaining our brand standards.

• Own the management and prioritization of the website backlog, ensuring delivery aligns with business objectives and budget.
• Lead SEO strategy implementation across CAF websites to drive optimal search visibility and performance.
• Provide expert consultancy on user experience best practices for marketing campaigns and product content.
• Manage website performance reporting and analytics strategy, delivering actionable insights for optimization.
• Lead stakeholder engagement and manage external agency relationships for successful web project delivery.
• Champion digital accessibility and compliance across all CAF web properties.

This role is for you if you have experience of working in digital marketing, web management or UX and are keen to make a difference to society. We are looking for:

• 5+ years' experience managing content management systems and websites.
• Proven expertise in search engine optimization, including tools like SEMRush.
• Knowledge of UX best practices, accessibility standards and content design concepts.
• Experience with analytics platforms, Google Tag Manager, and multi-variant testing.
• Excellent stakeholder management skills with the ability to communicate complex digital concepts to non-technical audiences.

At CAF you will receive:

• Permanent hybrid ways of working where roles allow
• A wide range of development opportunities to support personal and professional growth
• Pension scheme with better-than-market employer contribution options

For all our employer benefits and to gain an insight into our culture and values, please visit cafonline.org/careers .

The Charities Aid Foundation exists to accelerate progress in society towards a fair and sustainable future for all. Over the last 100 years, we have led the way in developing innovative approaches to giving. Annually, we distribute over £1 billion to social purpose organisations around the globe.

As a leading charity operating from the UK, US and Canada, alongside an international network of partners, CAF works at the centre of the giving world. We collaborate with corporate and individual donors to enable them to give more effectively, strategically and impactfully. This includes connecting them to charities globally and providing access to our in-depth sector knowledge, governance expertise and innovative giving solutions.

We help social purpose organisations to strengthen their resilience and do more of their life changing work, through strategic advisory services from our Impact Accelerator, tools to support charities’ fundraising activities, and charity financial services from CAF Bank Limited and CAF Financial Solutions Limited. Using our research, policy and campaigns work, we understand and influence the wider environment for charities and donors.

We know that the more diverse and inclusive our organisation becomes, the more creative, effective and impactful we will be. Our aim is for our workforce to represent the society we serve, and we have embarked upon an ambitious pathway to achieve this.

We want to attract, retain and develop the best of talent at all levels, and provide a leading and great place to work,…