Audio Visual Support Engineer

Position: Audio Visual Support Engineer (Permanent)
Audio Visual Support Engineer

Location:

London (covering client sites across the London area)
Salary: £38,000 - £40,000 per annum (depending on experience)
Department:
Support
Reporting to:
Service Manager

The Role

We're looking for an experienced Audio Visual Support Engineer to join a growing support team delivering high-quality AV and Video Conferencing support across a diverse client portfolio in London.

This is a hands-on role where you'll be responsible for both proactive and reactive support, ensuring SLAs are met and clients receive a professional, responsive service. You'll be trusted to work autonomously, manage time-sensitive issues, and spot potential risks before they escalate.

If you enjoy problem-solving in fast-paced environments and building strong client relationships, this role is for you.

What You'll Be Doing

Providing proactive and reactive maintenance and support for Audio Visual and Video Conferencing systems

Diagnosing and resolving AV/VC faults in time-critical, high-pressure client environments

Supporting the installation team with new AV and VC installations between service calls

Completing accurate field service reports and documentation in a timely manner

Building strong, long-term relationships with a portfolio of clients

Identifying additional service or upgrade opportunities and feeding them back to internal teams

Communicating clearly with the service team and other internal departments

Supporting SLA delivery and highlighting potential risks to the Service Manager

Carrying out any other duties reasonably required within the role

What We're Looking For

A positive, driven, can-do attitude

Excellent verbal and written communication skills

Comfortable working independently and managing your own workload

Ability to remain calm and effective under pressure

Flexible approach to working hours when required

Honest, trustworthy, and professional in front of clients

Technical Experience & Skills

Minimum 3 years' experience installing and supporting AV and Video Conferencing solutions

AMX / Crestron hardware and software knowledge (able to upload code and identify faults)

Basic configuration knowledge of Cisco codecs

Experience maintaining and troubleshooting Polycom codecs and Sound Structure

Solid basic IT networking knowledge

Experience working up to commissioning level

CTS qualification (essential)

Confident using Microsoft Office Suite

Strong technical, analytical, organisational, and interpersonal skills

Clear and confident telephone communication skills

What's on Offer

Competitive salary of £38,000 - £40,000 per annum

London-based role covering a varied and interesting client portfolio

Exposure to modern AV and VC technologies

A supportive service environment with autonomy and responsibility

Opportunity to grow within a professional AV support operation

INDAV

How to Apply

To apply , please submit your CV (and a brief cover letter if available) to (url removed)
Or call (phone number removed)