AV Technical Event Manager

Overview

Role: AV Technical Event Manager

Contract Type: Permanent & Full-time

Hours: 08:30-17:30; some shift flexibility is required for live events

Location: London, City, London

Salary: £55,000 - £60,000 depending on experience, plus company benefits

Interview Process: 2 stage (Virtual and Face-to-face)

Yorktel-Kinly is a unified global leader in collaboration, systems integration, and managed services. We focus on transforming work spaces, simplifying complexity, and empowering people. Our in-house expertise includes AI-powered room monitoring, 24/7 support, and a unique enterprise service layer, enabling us to operate with even greater agility, efficiency, and precision.

With 27 offices in 11 countries, 1,600 colleagues, 900 specialist accreditations, 40-years' professional experience and 2,500 customers, we are delivering scalable, secure, and sustainable solutions around the world.

We now have an exciting opportunity for a proven Audio Visual Technical Event Manager to join one of our most prestigious client sites, as part of a new team to be accountable for the strategic leadership, governance, and quality assurance of all technical event delivery across London-based event spaces, with periodic responsibility for UK-wide events in other offices.

This is a management and oversight role, not a hands-on delivery position. The postholder leads Senior Event Technicians and Event Technicians while setting the technical direction, standards, and governance that underpin event success.

The role requires deep, practitioner-level technical event experience gained prior to entering management, combined with expert knowledge of hybrid and enterprise broadcast workflows, particularly those built on Microsoft Teams.

Event environments include multi-purpose rooms (MPRs) through to purpose-built auditoriums, supporting in-person, virtual, and hybrid audiences at scale.

• Provide leadership with overall accountability for Event Technicians and Senior Event Technicians
• Establish clear performance expectations, accountability, and professional discipline across the technical events function
• Develop senior technicians as operational leaders responsible for frontline delivery
• Own workforce planning, skills development, and technical capability coverage

• Define and enforce governance frameworks covering technical design, delivery standards, operational risk, and service quality
• Ensure consistent application of technical, safety, and broadcast standards across all event types
• Act as the senior escalation point for complex, high-profile, or high-risk events
• Drive continuous improvement through structured post-event reviews and service performance analysis

• Lead strategic planning for in-person, hybrid, and fully virtual events, ensuring scalable and resilient technical designs
• Set the technical vision for enterprise hybrid events delivered through Microsoft collaboration platforms
• Ensure event architectures are aligned with network capability, security constraints, and organisational standards
• Oversee technical planning for complex events involving multiple locations, live contributors, and external audiences

• Provide authoritative oversight for events delivered via Microsoft Teams and Teams Town Hall
• Own the technical standards and architectural approaches for enterprise streaming and hybrid event workflows
• Demonstrate expert understanding of how audio and video signals are encoded, transported, and managed across corporate networks and cloud platforms
• Ensure teams design events with full consideration of latency, resilience, bandwidth, redundancy, and failure scenarios
• Act as the technical authority for escalation, design assurance, and best practice in enterprise hybrid events working alongside UC team colleagues

• Serve as the senior technical events partner for internal stakeholders
• Translate business and communications objectives into robust technical event strategies
• Manage external suppliers and partners, ensuring quality, consistency, and value for money
• Contribute to budgeting, forecasting, and procurement for technical event services

• Maintain oversight of live event delivery without participating in day-to-day technical operation
• Ensure Senior Event Technicians are accountable for execution, issue management, and incident response
• Monitor service health, risk, and performance trends across all supported events

Essential

• Proven hands-on experience delivering technical events prior to moving into management, within live, broadcast, or hybrid environments
• Demonstrated transition from frontline technical delivery into a leadership or management role
• Expert-level knowledge of enterprise hybrid event delivery using Microsoft Teams and Teams Town Hall
• Deep technical understanding of live audio and video workflows, including how media is…