IT Engineer - TechOps

Senior IT Engineer

Hybrid in London, United Kingdom

We’re looking for a Senior IT Engineer.

This role offers a rare opportunity to focus on proactive strategy, not reactive support. You will focus on high‑impact project work that addresses the strategic challenges of a fast‑growing business. You will enhance our infrastructure, security, and automation, designing and building reliable systems that scale with us.

Small businesses move fast. Opportunities often don’t wait, and cash flow pressures can appear overnight. To keep going, and growing, SMEs need finance that’s as flexible and responsive as they are.

That's why we built iwoca. Our smart technology, data science and five‑star customer service ensures business owners can act with the speed, confidence and control they need, exactly when it's needed.

We’ve already cleared the way for 100,000 businesses with more than £4 billion in funding. Our passionate team is driven to help even more SMEs succeed, through access to better finance and other services that make running a business easier. Our ultimate mission is to support one million SMEs in their defining moments, creating lasting impact for the communities and economies they drive.

The IT team supports more than 650 staff members between four offices in the UK and Germany. We partner with the wider business to provide technical solutions that help iwoca achieve its goals. To support this, team members continually develop expertise in key areas, including networking, security, and cloud‑based solutions.

Team members work from the London office 2–3 times a week to provide continuous in‑person support, and we meet regularly to catch up on work and organise priorities. Every quarter, the team socially catch up with a social/fun event.

This is a senior and technical role that's all about proactive improvement, not reactive ticket‑solving. It's an opportunity for an experienced IT Engineer to step away from the day‑to‑day support queue and focus on higher‑impact projects to enable company growth.

You will enhance iwoca’s infrastructure, security, and automation. You will tackle complex technical challenges, evaluate feature requests from across the company, and enjoy the freedom to design and deploy reliable, scalable IT systems. Your work will also empower our dedicated IT support team to provide the kind of assistance our users want to receive.

• Lead and contribute to IT projects from conception to completion, working with stakeholders across the business to deliver robust and scalable solutions.
• Define, enforce, implement, and report on security standards across all end‑user devices (Windows, macOS, Linux) and our SaaS portfolio.
• Ensure robust monitoring, logging, and reporting are in place for all critical IT infrastructure and cloud assets.

• Identify and automate repetitive manual tasks within IT operations using code, APIs, and scripting to reduce human error and improve efficiency.
• Actively research, propose, and implement new technologies and processes that will elevate the capabilities and maturity of our IT function.
• Create and maintain high‑quality documentation for all adopted technologies and processes, ensuring knowledge is shared effectively within the team.

Essential:

• End‑user computing:
  Strong experience managing and securing diverse endpoint environments (Windows, macOS, and Linux).
• Networking: A solid background in networking principles and hands‑on experience with modern WAN, remote access, and Wi‑Fi solutions.
• Security and observability:
  Practical experience with security and monitoring technologies such as osquery, SNMP, or other log monitoring solutions.
• Automation:
  Proven ability to automate tasks using scripting languages such as Python, Power Shell, or Bash, exposure to automation and orchestration platforms.

• Dev Ops tools and methodologies:
  Experience with Infrastructure as Code (Terraform) and version control (Git).

Bonus:

• Cloud experience:
  Familiarity with Google Cloud Platform (GCP) or AWS.
• Governance standards:
  Familiarity with standards such as ISO
  27001, Cyber Essentials,…