User Researcher

An experienced User Researcher is required to join a government digital delivery programme. This role will focus on planning, conducting, and analysing user research to ensure digital services are built around real user needs and aligned to national service standards.

Working closely with designers, product managers, engineers, and policy stakeholders, you will support the delivery of accessible, inclusive, and effective digital services that meet user needs and regulatory requirements.

• Plan and deliver user research across the full service lifecycle
• Select appropriate qualitative and quantitative research methods and justify approach
• Conduct user interviews, usability testing, and research activities
• Analyse and synthesise research findings into clear, actionable insights
• Communicate insights to multidisciplinary teams to inform design and product decisions
• Collaborate with designers, product teams, engineers, and policy colleagues
• Embed user-centred design principles across delivery teams

• Active SC clearance
• Strong understanding of user-centred design, usability, and accessibility standards
• Experience working with government digital service standards and design systems
• Experience on data-led digital transformation programmes
• Experience working with AI-related, machine learning, or data-heavy platforms
• Strong research planning, analysis, and synthesis capability
• Excellent communication and stakeholder engagement skills
• Experience working in agile, multidisciplinary delivery teams