Service Administrator

Job Title: Service Administrator

Job Type: Fixed Term (2 year), full-time

Civil Service pension scheme (employer contribution of 28.97%); 25 days annual leave

Location: London-currently Cockspur Street (SW1Y 5BS
) which will change to Canary Wharf in late 2026. This role is hybrid (40% in office attendance)

Level of Clearance to be undertaken: Security Clearance

Allen Lane is proud to be supporting the Serious Fraud Office in their search for a Service Administrator.

You will join the SFO's Information Management & Systems team who provide an application management service for iBase, an SQL based database application (officially called i2 Group), to the operating Divisions using it, which total some 180 staff members. The SFO utilises iBase and ANB primarily for capturing, organising, and interrogating its intelligence records.

There is a small working group that you will run, of key users and data owners who help to define, prioritise, and implement agreed changes. You will have opportunities to scope, design, and deliver activities to make amendments to our database design, user interface and security model. You will also be expected to administer access security and other maintenance tasks. Our Digital Systems Manager, who you would report to, is responsible for a broad range of systems that support our investigation and prosecution of economic crime, as well as our more standard corporate systems.

• Experience of providing database application support, or acting as a designer or administrator for iBase, or other SQL based application
• Able to operate a rigorous system of change control, for application change, or data changes such as the bulk loading of business records.
• Experience of gathering and documenting user requirements from multi-disciplined teams and translating these to communicate with technical and non-technical staff, to ensure a common understanding.
• Demonstrable experience of handling data in SQL databases, including data migrations and constructing queries and reports
• Experience of organising and conducting necessary testing of changes made.
• Confident to conduct training and provide guidance to end users, either on a one-to-one basis or in a classroom style environment
• Strong Excel spreadsheet skills for Data manipulation and pivot tables
• Familiarity with designing relational database tables.
• Experience of administering the required access security for a role- based business application and or Active Directory maintenance
• Skilled at extracting, analysing and interpreting data, and producing reports based on it, using a Business reporting tool

As part of the application process you will be required to provide:

• A personal statement of no more than 750 words that explains how your skills and experience meet each of the essential and desirable experience and technical criteria as listed in the job pack.
• Please note, desirable experience will only be taken into account if there is a large volume of applications and there is a need for further shortlisting for interview.
• A supporting CV outlining your job history and qualifications.
• It will not be possible to provide feedback to applicants who are unsuccessful at the application stage (the closing date for CVs is 9am on Monday 23rd of February 2026).

• Behaviours, experience and technical criteria as outlined in the job description will be tested at interview.
• Full details of the interview process will be made available to shortlisted candidates in the invite to interview.
• Sift to take place from 25th-27th of February.
• Interviews are expected to take place from 9th March.
• All dates are indicative and subject to change.
• Successful candidates must meet the security requirements before they can be appointed. To be eligible you must meet the following residency requirements dependent of the level of security vetting required:
  SC: 5 years residency in the United Kingdom preceding this application.

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