Customer Intelligence Specialist

Fitch Solutions is currently seeking a Customer Intelligence Specialist based out of our London or New York office.

Fitch Solutions is a leading provider of insights, data and analytics. It informs investment strategies, strengthens risk management capabilities and helps identify strategic opportunities. Its analysts, lawyers, journalists and economists offer in-depth views on credit markets/risk and individual credits, ESG, developed and emerging markets, and industry sectors. Fitch Solutions is part of Fitch Group, a global leader in financial information services with operations in over 30 countries.

Fitch Group is owned by Hearst.

By becoming a part of the Fitch Solutions team, you will join a group of colleagues delivering critical data, insightful research, and comprehensive analytics that empower clients to make informed decisions. You'll work in a dynamic environment where innovation is encouraged, and collaboration is key to developing solutions that address the evolving needs of global markets. With a portfolio of best-in-class, award winning brands, we offer you the opportunity to advance your career while contributing to a company known for its expertise and commitment to excellence.

Fitch Solutions fuels better decision-making with data, research, and analytics. As part of our Revenue Operations function, the Commercial Platforms & Operations team plays a critical role in enabling scalable growth through technology, data, and process excellence.

We are looking for a diligent and detail-oriented Customer Intelligence Specialist to play a crucial role in ensuring the accuracy and usability of our customer data. You will be instrumental in monitoring customer data quality, operationalizing our Ideal Customer Profile (ICP), and driving the effective activation of customer insights across our key sales, success and marketing enablement platforms. If you have a passion for clean data, a knack for operationalizing strategies, and thrive in a dynamic environment, this is the perfect role for you.

• Oversee daily management of customer data, ensuring accuracy, completeness, and consistency across systems.
• Collaborate on defining, operationalizing, and maintaining the Ideal Customer Profile (ICP) criteria and segmentation within business systems.
• Lead data enrichment and quality initiatives, resolving duplicates, inaccuracies, and enhancing customer profiles.
• Collaborate with cross-functional teams (e.g., Rev Ops, Marketing Ops, Technology) to align data processes and strategies.
• Enforce data governance and compliance with global privacy regulations, monitoring data usage and access controls.
• Develop, maintain, and automate dashboards and reports for customer data quality and intelligence performance.
• Ensure ICP insights are effectively applied in sales enablement tools and content targeting.
• Provide training materials and guidance to sales and commercial teams on leveraging customer intelligence.
• Activate and monitor customer intelligence activities, including audience targeting, journey orchestration, and campaign A/B testing.
• Serve as a key contact for troubleshooting, best practices, and user support for customer data platforms.
• Deliver actionable insights and ad‑hoc analysis to support commercial and strategic initiatives.

• A minimum of four years' experience within Customer Success Operations, CRM Operations, data management, or related field.
• Strong attention to detail with a proven ability to identify data inconsistencies and errors.
• A good understanding of revenue technology, specifically customer data platforms, analytics solutions, and CRM systems.
• Demonstrated analytical skills, including the ability to interpret data, spot trends, and recommend actionable solutions.
• Adept at quickly learning and navigating new software platforms.
• Proactive and resourceful in solving operational challenges.
  
  Clear and concise communicator, able to explain data concepts and processes to business users.
• Collaborative team player with experience working across multiple departments.
• Basic SQL query skills or a strong willingness to…