Middleware Architect

Responsibilities

• Design, architect and implement the Middleware solutions (IBM WTX, IBM MQ/MQFTE, Kafka, Apache Tomcat, Oracle Web Logic) to meet business demands including performance tuning, upgrades, clustering, redundancy and disaster recovery.
• Provide subject matter expertise and represents the highest level of technical escalation for middleware technologies.
• Consult with and serve as liaison for end users and application developers in the support of mission critical applications.
• Coordinate with external trading partners to establish middleware and EDI connections, document requirements, and facilitate testing and certification processes.
• Develop and maintain EDI maps, transformations, and data mappings to enable seamless data exchange between internal systems and external partners.
• Ensure the reliability, availability, and security of middleware systems, and proactively monitor system performance, troubleshoot issues, and implement corrective actions in conjunction with the appropriate IT and business resources.
• Stay updated with middleware standards, industry trends, and emerging technologies, and propose new and innovative solutions to improve middleware processes and enhance data exchange capabilities.
• Provide technical expertise and support to resolve complex middleware-related issues and serve as an escalation point for production support tickets.
• Monitor and provide support to all middleware production processes.
• Analyse all middleware implementations and recommend improvements to processes and coordinate with the applications to resolve all issues effectively.
• Supervise the running and processing of all middleware services from and to various applications based on our corporate schedules.
• Oversee middleware development and support teams, providing guidance, mentorship, and technical expertise as the opportunity presents itself.
• Document, track, monitor and elevate support requests to ensure resolution.
• Develop and maintain middleware policy and guidelines to meet these standards.
• Interact with providers, vendors, and internal departments to provide level 3 support and to address technical and procedural issues related to middleware.
• Support the present business practices and processes and find ways to improve them through a continuous performance improvement review.

• Provide L3 Middleware support.
• Minimum 10 years’ experience in a production IT environment managing enterprise Middleware technologies (IBM WTX, IBM MQ/MQFTE, Kafka, Apache Tomcat, Oracle Web Logic & etc.) tools including automated testing and monitoring tools.
• Experience in executing projects, including planning and implementing short‑term and long‑term work plans and successfully completing projects on schedule.
• Hands‑on experience with file transmission protocols (e.g., FTP/Secure FTP, VPN) and automation tools and expert‑level knowledge of eligibility file formats, data mapping, and systems integration.
• Knowledge of cloud‑based technology (KAFKA) environments (AWS, Azure, etc.).
• Mastery of data transformation and validation logic.
• Familiarity with API‑based data exchange and integration solutions.
• Proficiency in SQL for advanced data querying, analysis, and troubleshooting eligibility data discrepancies.
• Well versed in SLA fulfillment, ticketing and escalation.
• Strong communication and collaboration skills, with the ability to work effectively in a team‑oriented environment. Accepts ownership and welcomes responsibility.
• Excellent problem‑solving skills and the ability to troubleshoot complex business‑systems‑related issues. Strong cross‑collaboration skills, with the ability to work effectively in a team‑oriented environment.
• Excellent verbal and written communication skills. Highly self‑motivated, accepts ownership and welcomes responsibility.