Director, Product Operations

About Diligent

Diligent is the AI leader in governance risk and compliance (GRC) SaaS solutions helping more than 1 million users and 700000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners the C‑Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions faster.

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Are you a decisive high‑velocity Product Operations leader who thrives at Exec‑level altitude and turns organisational complexity into clarity, momentum and measurable impact? At Diligent we are looking for a true force‑multiplier who can modernise and run the operating system that powers our Product Management, Delivery Management and Content organisations across four business units. This highly visible leadership role is about imposing coherence, driving execution discipline and building an operating rhythm that accelerates product teams, not slows them down.

If you bring conviction, energy, an AI‑first mindset and the ability to transform data into direction, you’ll shape how a global product organisation plans, delivers, communicates and scales with excellence.

• Build and own the operating cadence for Product Delivery and Content across all business units.
• Enforce consistent processes, standards and best practices that drive execution excellence and predictable delivery.
• Create a single source of truth for product data, metrics, delivery performance and user‑behaviour insights in partnership with Business Analytics.
• Transform content operations into an AI‑first capability with modern tooling, automation and human‑in‑the‑loop workflows.
• Govern and report on strategic investments, including allocation, impact and outcomes.
• Own and optimise the tools, platforms and technologies that support product operations across the organisation.
• Communicate product plans, delivery progress and outcomes clearly and credibly to senior leadership and cross‑functional teams.

• High‑energy, decisive leadership presence with a strong bias to action, not facilitative or passive.
• Proven ability to impose structure, standards and operating rhythm across multiple teams or business units.
• Confident operating at GM / executive altitude with clear, opinionated recommendations, not just alignment‑driven updates.

• Strong product‑centric orientation: understands product value, adoption, customer outcomes and trade‑off decisions.
• Deep experience using metrics, analytics and tooling to shape product planning, delivery health and performance reporting.
• Ability to design and evolve an operating system that accelerates product teams, not one that is administrative or process‑heavy.

• Demonstrated curiosity, practical experience and hands‑on application of AI to product operations workflows or delivery optimisation.
• Ability to define AI‑enabled processes, deploy modern tooling and build scalable automated systems for product and content operations.

• End‑to‑end product delivery leadership experience driving predictable execution in complex or multi‑BU environments.
• Strong governance skills with the ability to track investment allocation and measure outcomes.
• Capable of translating complex data and delivery insights into clear narratives and decisions for executives.

• Primarily a program manager, delivery manager or facilitator.
• Brings only process health or operational hygiene without product value thinking.
• Relies on alignment over leadership.
• Has limited exposure to AI in product workflows.
• Is more comfortable executing with VP‑level sponsorship than influencing at GM / exec level.

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be different, both in our internal processes and to help our clients.
• We care about our people. Diligent offers a flexible work environment, global days…