IT Transformation & Change Manager

Overview

IT Transformation & Change Manager | Salary £70,000-£85,000 PA | 18-month FTC | Hybrid working (Croydon)

We're recruiting an IT Transformation & Change Manager for a global manufacturing organisation to help embed core enterprise systems into day-to-day ways of working. The business has invested in key platforms, including Microsoft Dynamics AX and workforce systems, but inconsistent adoption, workarounds, and spreadsheet-driven processes are undermining their value. This role is about making change stick — ensuring systems are used properly, processes are scalable, and teams move away from informal or manual approaches.

This is a delivery-led change role, focused on execution rather than theory. You'll lead the people and process side of transformation, working cross-functionally with Operations, Finance, HR, and IT to drive consistent adoption and improved operational discipline.

• Lead change management across IT and business transformation initiatives, with a strong focus on ERP and enterprise systems
• Drive consistent system adoption, addressing behavioural, capability, and engagement challenges
• Identify and eliminate spreadsheet-based and informal workarounds, replacing them with standardised, scalable processes
• Work with functional leaders to redesign and embed fit-for-purpose processes
• Own stakeholder engagement, communication, and training to support sustainable change
• Establish clear governance, ownership, and accountability for process compliance
• Embed learning and support models so teams are equipped to operate core systems effectively
• Track adoption and usage, intervening where change is not landing and course-correcting as required
• Support benchmarking and maturity assessments to inform future transformation priorities

• Proven experience in IT transformation, change management, or business improvement roles
• Demonstrable success driving adoption of ERP or enterprise systems, ideally Microsoft Dynamics AX or similar
• Experience working with HR or workforce systems is highly desirable
• Strong understanding of how systems, processes, and behaviours interact
• Confident operator able to challenge existing ways of working and influence senior stakeholders
• Pragmatic, delivery-focused, and comfortable working in evolving environments
• Experience in manufacturing, operational, or multi-site organisations is a strong advantage

This is not a theoretical transformation role. You will be fixing real operational issues, improving system ROI, and creating disciplined, scalable ways of working across a complex organisation. The role has the scope to challenge where needed and deliver tangible, lasting change.

The position is offered initially as an 18-month fixed-term contract, with hybrid working genuinely supported.

If you're motivated by practical change and enjoy seeing systems properly embedded into the business, we'd love to hear from you. Please apply with your CV.

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