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ITO Helpdesk Engineer: 1st/2nd Line IT Support
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-02-16
Listing for:
Crick Group
Full Time
position Listed on 2026-02-16
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
A leading biomedical research institute in the UK is hiring an ITO Support Engineer. The role involves delivering effective 1st and 2nd line IT support to over 3,000 users across macOS, Windows, and Linux systems. You will manage and resolve technical issues, handle onboarding sessions, and ensure a high level of customer service. Ideal candidates will have experience in IT helpdesk roles and knowledge of networking and ITIL practices, contributing to a collaborative work environment that fosters innovation.
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