Network Operations Engineer - HPE Aruba

CDS, a Hewlett Packard Enterprise company is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to Hewlett Packard Enterprise customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration.

CDS is present in 11 European countries with more than 1,800 employees, and embraces all of Hewlett Packard Enterprise’s values and commitments to employees and customers alike.

We are looking for a Network Operations Engineer who will be part of a team providing Network Infrastructure support across locations for HPE Networking. Role will be both remote & onsite support so will require travel. Primary position is to delivery new project deployments or upgrades with guidance & support from the rest of the network team.

• Installation of equipment
• Manages communication with customer of project progress
• Manage technical tests, work on proof of concepts
• Ensuring SLA requirements and Customer Satisfaction metrics are on or above target
• Completion of network health checks both wired & wireless as per agreed process
• Provision of network device configuration either via Aruba Central / Juniper MIST or local to device to supplied requirements
• Adhering to strict policies and processes around security and data protection
• Ensuring the escalation process is followed and any issues are communicated appropriately to internal and customer management teams
• Driving HPE value-add service enhancements through innovation and process improvement
• Creating internal technical documents for local team
• Troubleshooting hardware and firmware issues on networking infrastructure

• 2 years of experience working with Aruba/Juniper/HPE Networking equipment
• Strong customer service skills including the ability to simplify technical detail
• Highly organised with the ability to work in a fast-paced, structured manner to meet tight deadlines
• Confident, collaborative working style and able to interface with people of all levels
• Demonstrated ability to recognise and react to situations with a sense of urgency and problem ownership
• ITIL Service Management Foundation
• Experience of IT incident major management
• Experience working within a structured project
• Comfortable working with Aruba Clear Pass, Aruba Central & Juniper MIST environments

If you're excited about the prospect of joining our team and believe your skills and career aspirations align with this role, we encourage you to apply today.

#We Deliver The Difference

CDS supports and applies the principle of equal opportunity. We recruit and retain the most qualified individuals, regardless of race, ethnicity, religion, gender, sexual orientation, age, or disability.