Site Reliability Engineer

Overview

We’re looking for a Staff Site Reliability Engineer (SRE) to raise the reliability, scalability, and security bar across the Lyrebird platform. This is a senior, high-impact role focused on designing and evolving the systems and practices that keep Lyrebird fast, safe, and available. You’ll work across infrastructure, application reliability, observability, incident response, and platform enablement - partnering closely with Engineering, Security, and Product.

This is not a “keep the lights on” role. You’ll drive meaningful improvements to how we build, deploy, and operate our services in production - with real autonomy and ownership.

About Lyrebird Health
Lyrebird Health is transforming the quality and accessibility of healthcare by automating clinicians’ most time-consuming tasks. Thousands of clinicians across many disciplines already use Lyrebird — and that number is growing every day. They trust us to deliver a fast, reliable, and secure experience. We value that trust above all else and strive to earn it while continuing to amaze our users.

• Reliability & Production Engineering
  • Own reliability outcomes across core services and customer-facing systems
  • Define, implement, and evolve SLOs/SLIs, alerting strategy, and error budgets
  • Lead initiatives to improve uptime, latency, and overall system resilience
  • Proactively identify reliability risks and drive mitigation plans to completion
• Observability & Incident Response
  • Improve end-to-end observability (metrics, logs, traces) so issues are detected early and diagnosed quickly
  • Lead incident response for high-severity events and guide teams through calm, effective mitigation
  • Drive post-incident reviews that result in measurable, lasting improvements
  • Build a culture of operational excellence: fewer incidents, faster recovery, better learning
• Platform Enablement
  • Develop internal tooling and paved paths that make “doing the right thing” the easiest option
  • Improve the developer experience around deployments, rollbacks, environment consistency, and service ownership
  • Partner with engineers to uplift production-readiness across new and existing services
• Infrastructure & Automation
  • Improve infrastructure reliability and maintainability using Infrastructure as Code
  • Strengthen deployment workflows and reduce operational toil through automation
  • Help shape architecture decisions with a reliability and scalability lens
• Security & Compliance Support
  • Embed security and compliance principles into platform practices (access controls, auditability, safe-by-default designs)
  • Work closely with Security and Engineering leadership to support regulatory and enterprise requirements without slowing down delivery

• 8+ years of engineering experience, with significant depth in SRE / platform/production systems
• Strong experience operating and improving systems in production (including incident response)
• Proven ability to lead cross-team initiatives and influence engineering standards
• Technical Strength You don’t need to tick every box, but you should be strong across most:
  Cloud/Infrastructure, AWS (ECS, EC2, VPC, IAM, RDS/Aurora, S3, Cloud Watch)
• Infrastructure as Code (Terraform)
• Observability
• Strong grasp of monitoring and alerting principles
• Experience with logs + metrics + tracing and building meaningful dashboards
• Familiar with Open Telemetry and modern observability tooling
• Systems & Operational Excellence
  • Knowledge of reliability patterns: graceful degradation, retries, backoff, timeouts, load shedding, capacity planning
  • Strong debugging instincts across distributed systems
  • Practical approach to risk management and tradeoffs
• Software Engineering
  • Ability to build tools and automation (Type Script, Go, Python, or similar)
  • Familiarity with CI/CD and safe rollout strategies (feature flags, canary, blue/green)

• Experience supporting security frameworks (SOC 2, ISO 27001, HIPAA-style environments)
• Experience with service mesh patterns, multi-account AWS environments, or multi-region design
• Experience working with healthcare or regulated domains
• Experience scaling engineering org practices as the company grows

• You’re deeply accountable -…