Bid Manager, IT​/Tech

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Bid Manager
UK (remote-first, but must be UK resident with right to work)

Puzzel:
The Low-Down

Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.

With 25 years’ experience since our foundation in Norway, we’re already #1 in the Nordics, growing rapidly in the UK and expanding into the Netherlands and Finland in 2024, but our ambition is to become the clear European market-leader in the coming years

What you'll do

As our Bid Manager, you’ll play a pivotal role in driving the success of our tender and proposal submissions. You'll work closely with Sales, Pre-Sales, Legal, Product and Delivery teams to manage and produce compelling, compliant, and customer-focused bid responses that help us win new business and retain key accounts.

Your responsibilities will include:

• Leading and managing the full end-to-end bid process for RFIs, RFPs, ITTs and security questionnaires
• Coordinating cross-functional contributors to ensure content is accurate, timely, and compelling
• Managing timelines, deadlines, and document quality – ensuring submissions meet all compliance requirements
• Developing and maintaining a central library of reusable bid content and templates
• Working with stakeholders to continuously improve bid processes, strategy, and win rates
• Collaborating with Sales and Product to tailor responses that highlight Puzzel’s unique value proposition
• Supporting post-bid reviews to capture lessons learned and implement improvements
• Ensuring brand, tone of voice, and messaging consistency across all bid documentation

The must haves

• Minimum 5 years of experience managing B2B bids/tenders, ideally in SaaS or tech
• Strong project management and communication skills – able to coordinate and influence stakeholders
• Excellent written English with a flair for persuasive, structured, and customer-centric writing
• High attention to detail and organisational skills
• Confident managing multiple bids simultaneously under time pressure
• Understanding of bid best practices (APMP knowledge or certification a plus)
• Eligibility to work in the UK

The nice to haves

• Knowledge of the contact centre/ CX/AI / CCaaS industry
• Experience with procurement portals, document automation tools, or CRM systems
• A background in Sales Enablement or Technical Writing
• Ability to write and speak in non-English languages particularly Dutch, French, or any Nordic languages.

The location

Our UK team is remote first, with an office in London near Liverpool Street.

What’s In it for You?

• Competitive salary, discretionary bonus based on KPI attainment / performance and company performance
• Flexible, hybrid approach to working; split your time between the office and home
• You get to be part of a fun, driven and supportive team
• Gift on your birthday
• Annual Summer and Christmas parties
• Excellent development opportunities and a great company culture

What to expect from the interview process

• Screening call with Talent Acquisition
• 1 st interview with Director of Sales Engineering
• 2 nd interview with TBC
• Final interview with presentation to the panel

Why we’re proud

• 2024 CX Awards Winner, ‘Best Mid-Market Contact Center Platform’
• Puzzel was recognised as the 'most innovative European-founded CCaaS provider' and top 3 globally by Frost & Sullivan in 2023
• Best Practices Company of the Year 2023
• Consistently high Glassdoor rating
• Puzzel places high importance on work-life balance and flexible working hours - as recognised by Flexa, placing 16th overall for work:life balance in 2025!
• We are working with Mercer on salary benchmarking, to ensure pay equality and market competitiveness

Key Data Points

• €57m revenue in FY 2024 (up from €50m in 2023)
• Currently ~300 employees
• Used by more than 1100 businesses across 40 countries
• Servicing ~60,000 customer service agents on a daily…