EUC Team Leader - Windows 11

Keystreams Local Government team is recruiting for an EUC Team Leader to support a London local authority on a short-term contract. This role is providing cover for a departing permanent manager while the authority recruits long term. It is a hands-on operational role with a strong focus on service stability and delivery. The successful candidate will take responsibility for leading a small End User Computing team and completing a Windows 11 rollout, while ensuring day to day EUC operations continue to run effectively.

• Lead and manage the EUC team, providing day to day technical and operational direction.
• Complete the remaining Windows 11 rollout across laptops and desktops.
• Oversee Intune, device builds, deployments and troubleshooting.
• Ensure operational handover of Windows 11 devices into BAU support.
• Manage service requests including desktop equipment, headsets and user devices.
• Provide face to face user support, including VIP and walk-in support.
• Maintain control of stock, assets and device logistics.
• Work closely with the service desk, infrastructure and applications teams.
• Support critical services in the run up to local elections.
• Produce clear updates on risks, issues and delivery progress.

• Proven experience leading an EUC or desktop support function.
• Hands-on delivery of Windows 10 to Windows 11 migrations.
• Strong knowledge of Intune and modern device management.
• Experience supporting users in a busy operational environment.
• Comfortable working in an office-based role with regular user interaction.
• Strong communication and stakeholder management skills.

• Local government or public sector experience.
• Experience supporting business-critical services.
• ITIL or service management background.

• Inside IR35.
• Initial 3 to 6 month contract.
• Office based role in London, four days per week.
• Occasional out of hours work for project delivery.

Keystream specialises in technology recruitment for UK local government and public sector organisations.