User Researcher

We are currently looking for an experienced SC Cleared (or clearable) User Researcher to join a leading consultancy on a high-profile public sector transformation programme.

Key skills and experience:

• Strong background in User Research within government UCD programmes
• Experience working to GDS standards and within agile teams
• Skilled in planning and conducting user research to inform service and interaction design
• Ability to map end-to-end services, identify pain points and opportunities, and co-create solutions with stakeholders
• Confident presenting findings and facilitating workshops to drive user-centred decision making
• Must hold active SC Clearance or be eligible
• Remote first (must be flexible to travel if needed)

• Conduct user research to inform service and interaction design on a public sector transformation programme
• Plan and execute research activities, synthesize findings, and present insights to stakeholders
• Collaborate with cross-functional teams to map end-to-end services and identify improvement opportunities
• Facilitate workshops and drive user-centred decision making

• Experience in government UCD programmes
• Experience with GDS standards and Agile environments
• Strong facilitation and communication skills
• SC clearance or eligible

• Mid-Senior level

• Contract

• Design

• IT Services and IT Consulting

To hear more, get in touch with Connor Smyth at Anson McCade on .