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CRM & Data Strategy Analyst

Job in London, Greater London, W1B, England, UK
Listing for: Harnham
Full Time, Seasonal/Temporary position
Listed on 2026-02-17
Job specializations:
  • IT/Tech
    CRM System, Data Analyst, Business Systems/ Tech Analyst, Data Science Manager
Job Description & How to Apply Below
Overview

A leading name in the luxury retail space is growing its Customer Experience team and investing in data-driven decision-making. This role sits within a collaborative CRM and data strategy function, driving customer acquisition, retention, and engagement through analytics and segmentation.

Responsibilities
  • Analysing and presenting customer data to inform CRM strategy and campaign optimisation.
  • Building and maintaining customer segmentation for targeted campaigns.
  • Owning reporting across CRM activity, including campaign performance and database health.
  • Supporting data pipelines and automation to streamline CRM processes.
  • Collaborating with senior stakeholders to influence customer engagement strategy.
Qualifications
  • Hands-on experience in CRM analytics and campaign reporting.
  • Experience in retail, e-commerce, or CRM-focused environments.
  • Comfortable presenting insights to both technical and non-technical audiences.
  • Python experience is a nice-to-have.
  • Experience with ESPs such as SFMC, Zeta or Braze would be advantageous.
  • Visualization tools (e.g., Tableau, Power BI or Data Studio).
Why Apply?
  • Join a highly respected luxury retail brand with a growing data function.
  • High-impact role with exposure to senior stakeholders and strategic decision-making.
  • Work at the centre of CRM, data strategy, and customer engagement.
Details
  • Seniority level:
    Associate
  • Employment type:

    Full-time
  • Job function:
    Analyst
  • Industries:
    Retail
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