IT Support Manager

Join to apply for the IT Support Manager role at Nothing

Join to apply for the IT Support Manager role at Nothing

Nothing exists to make tech feel exciting again.

We’re building a different kind of company, one that puts design, emotion, and human creativity at the heart of everything we do. From the way our products look to how they sound, feel, and function, we care about the details that make technology not just useful, but inspiring.

This is a place for the curious. The creators. The ones who ask why not and mean it. If you're drawn to bold ideas, fast moves, and work that actually makes you feel something, you’ll fit right in.

We're not here to follow the rules. We're here to make better ones.

About Nothing

Founded in London in 2020, Nothing is a design-led tech company building an alternative to the industry giants. Our products – from award-winning smartphones to expressive audio and wearables – blend iconic design with intuitive engineering to put people and creativity back at the centre of consumer tech.

Backed by GV (Google Ventures), EQT Ventures, C Ventures, and influential investors like Tony Fadell (iPod), Casey Neistat, and Kevin Lin (Twitch), we’ve grown from startup to global challenger in just a few years.

The Role:

We are seeking a dedicated IT Support Manager to provide IT helpdesk and operational support for our London office. This role ensures smooth IT operations by addressing user issues, maintaining systems, and supporting daily IT activities. The ideal candidate will be highly organised, customer-focused, and skilled in troubleshooting a variety of IT challenges.

Responsibilities:

User Support & IT Operations:

• Provide first- and second-line IT support to all UK office staff across hardware, software, networking, and productivity tools.
• Manage user accounts, device provisioning, and access controls across M365 and Google Workspace.
• Set up and maintain desktop/laptop environments, mobile devices, and peripherals (printers, scanners, etc.).

Systems & Network Administration:

• Maintain and monitor local office IT infrastructure, including switches, routers, firewalls, wireless access points, and VPN connections.
• Troubleshoot and resolve network connectivity issues and escalate to global teams or ISPs as needed.
• Administer and support Google Workspace, Microsoft Active Directory, Exchange Online, SharePoint, and Teams.
• Set up and maintain AV equipment and video conferencing systems (Lark, Teams) in meeting rooms.
• Manage software licensing, patching, and endpoint security.
• Develop scripts (e.g., Power Shell, Python) to automate repetitive tasks and streamline IT processes.
• Identify areas for improvement and implement IT solutions that enhance efficiency and productivity.

Security & Compliance:

• Enforce IT security policies and ensure compliance with global standards (e.g., MFA, password policies, endpoint protection).
• Assist with local implementation of security audits, risk assessments, and backup procedures.
• Manage IT hardware and software inventory, procurement, and vendor relationships.
• Coordinate with third-party service providers for support and repairs when needed.

Coordination & Documentation:

• Work closely with global IT teams to align with company-wide standards and practices.
• Document IT procedures, troubleshooting guides, and asset records for future reference.

Requirements:

• Degree/Diploma in IT, Computer Science, or related field.
• 2+ years of enterprise-level IT support (or a similar role) experience, proficient in Windows/macOS operating systems and mainstream office software (Office 365, Google Workspace). Familiar with configuration, fault diagnosis, and maintenance of hardware devices (desktops/laptops/peripherals).
• Skilled in managing M365 and Google Workspace admin consoles, capable of independently creating user accounts, assigning permissions, binding devices, and configuring access control policies.
• Knowledgeable in network infrastructure (switches/routers/firewalls/VPN), able to quickly troubleshoot network connectivity issues, with experience in wired/wireless LAN deployment and optimisation, with CCNA or CCNP certification.
• Proficient in managing Active Directory, Exchange Online, SharePoint, and Teams to maintain enterprise collaboration platforms effectively.
• Understanding of endpoint security technologies (e.g., antivirus software, patch management, MFA deployment), familiar with information security standards like ISO 27001, and capable of implementing account password policies, data backup, and other compliance requirements.
• Ability to debug and maintain AV equipment (video conferencing systems) and collaboration tools (Lark, Teams Rooms).
• Proficiency in at least one scripting language (Power Shell/Python) to develop automated scripts for repetitive tasks such as bulk user account management and device configuration initialisation.
• Prior experience in IT support for multinational corporations is preferred, with the ability to collaborate with global teams and understand regional compliance…