Product Specialist; DeFi

Shape the future of crypto tax with a product people actually need.

Koinly helps investors handle their taxes without losing their minds. Our goal is simple to describe but incredibly hard to deliver: a user should be able to complete their taxes in under 20 minutes. Achieving that speed requires obsessive accuracy.

We’re hiring a crypto-native problem solver who will start in Customer Support, handling complex real‑world cases, and grow into a Product specialist owning accuracy and release quality. No Prior Work Experience Required. Deep crypto fluency is required.

As a Product Specialist, you’ll get your hands dirty in the data: moving beyond just identifying bugs to truly understanding the "why" behind transaction mechanics, liquidity pools, and API discrepancies.

We are a remote‑first, async‑driven team that values technical excellence and autonomy over meetings and process. If you’re analytical, technical, and genuinely curious about the inner workings of blockchain, you’ll fit right in.

Read On For Responsibilities, Requirements, And Who We Are. 👇

• Scope of role:
  • User problem resolution & feedback loops
  • Data accuracy & integration quality
  • Feature QA & workflow automation
• Team:
  Product (starting in Customer support)
• Report to:
  Product Ops Lead
• Location:
  
  Remote. Anywhere, with a preference for overlap with Europe timezones.
• Employment: B2B
  • 🎄 32 holidays per annum (incl. public holidays)
  • 👨💻 Co-working space budget
• Experience level:
  This is an entry‑level role. Strong crypto fundamentals is a must.
• Team size: A company of 35 people.
• Visa sponsorship:
  No
• Recording +  may be recorded for note‑taking and  purposes. Formal  required before offer.

You’ll be the bridge between our users and our developers, ensuring our product remains the most accurate in the market. In practice, that means you’ll:

• Understand and solve user problems:
  Gather feedback to spot opportunities, dive into reported issues to find root causes, and help the support team tackle complex cases.
• Shape the product:
  Work with the product team to refine strategy based on user insights and competitor research.
• Ensure data accuracy and integration quality:
  Investigate transaction data for errors or inconsistencies and collaborate with devs to improve our integrations.
• Test and refine features:
  Perform thorough QA on new features before release to ensure they meet user expectations and catch bugs.
• Organize workflows:
  Use AI tools to automate processes and maintain a high‑quality Jira board so developers can work efficiently.

• You can confidently use Koinly with complex portfolios.
• You independently investigate transaction discrepancies.
• Your internal notes are clear, structured, and actionable.

• You handle high‑complexity crypto cases.
• You identify recurring issue patterns.
• You contribute to QA validation or testing of fixes.
• Engineering trusts your investigations.

You should be able to run your own complex crypto portfolio through Koinly and understand exactly what is happening at the transaction level.

You have:

• Deep, hands‑on Crypto expertise:
  You understand swaps, liquidity pools, bridges, staking, token approvals, DAOs, transaction mechanics, and the broader blockchain ecosystem. At Koinly, we’re truly passionate about the crypto space, so a genuine interest and hands‑on experience in crypto—beyond just Bitcoin—is a must for this role.
• Analytical & technical skills:
  You can analyze complex data, enjoy debugging messy problems, compare data sources before drawing conclusions, and you care about precision and evidence.
• A Meticulous Eye:
  You have a high bar for quality and a "detective" mindset when it comes to QA and testing.
• Tool proficiency:
  You are comfortable with Jira, Excel, block explorers, and using AI tools to amplify your productivity.
• Communication:
  Fluent English and the ability to translate technical issues into actionable insights for cross‑functional teams.
• Collaboration:
  
  Ability to work closely with cross‑functional teams, including developers, customer support, and product managers.
• Adaptability:
  Willingness to learn quickly…