Deployment Engineer, IT​/AV

We are a leading provider of IT, Cloud and Unified communications solutions, committed to delivering top-tier IT support and solutions to a diverse range of businesses.

Located in the City of London, we are proud to be moments away from our clients, offering a vibrant and dynamic work environment.

It’s an exciting stage in our growth and we’re seeking a highly motivated Deployment Engineer (IT/AV) who shares our values to join our dynamic technical team. This is an exciting opportunity to be part of a company offering excellent career development opportunities and exposure to the latest technologies.

The right applicant will be given training to enable them to grow and thrive in this role.

As a deployment engineer (IT/AV), you will play a crucial role in our growth by being the point of contact for our clients on site while deploying the various IT and AV projects. This role requires excellent customer service skills, a keen eye for problem-solving, and a proactive approach to IT & AV support.

Your role will include:

• Delivering onsite IT & AV deployments at customer locations
• Carrying out first-fix and second-fix IT/AV installations
• Installation and termination of structured cabling (Cat6/6a, HDMI, USB, audio)
• Diagnose and resolve technical issues during deployment
• Log and document installation details in our Knowledge management platform, ensuring all information is accurately recorded
• Commissioning, testing, and troubleshooting deployed systems
• Working from project documentation and statements of work ensuring all technical requirements and milestones are met
• Supporting project managers and senior engineers on larger deployments
• Providing clear handover and basic user guidance at project completion

• An enthusiastic problem solver with a strong passion for IT/AV
• Familiar with remote support tools and ticketing systems
• Strong communication and interpersonal skills
• Previous experience in a field support or similar IT deployment role within an MSP environment
• A proactive and enthusiastic attitude towards learning new IT & AV technology
• Ability to work both independently and as part of a team
• An understanding of the OSI model, TCP/IP, Subnetting, and VLANs
• Familiar with protocols like Dante (for audio), SDVoE, or NDI (for video)
• Ability to configure managed switches (Cisco, Netgear, Ubiquiti)
• Experience in commissioning or basic programming for systems like Crestron, Q-SYS, Extron, Biamp, or Control4
• Experience with setting up Microsoft Teams Room, Zoom Rooms or Google Meet Rooms
• Experience with site survey and deployment of enterprise-grade Access Points (APs)
• Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation, Microsoft certifications, Cisco certifications) are a plus

• A dynamic and fast-paced working environment
• Opportunities for career progression and professional development, through training courses and certification programs
• Exposure to a wide range of technologies and industries
• A supportive and collaborative team culture
• Competitive salary (£38-42K dependant on experience)
• A range of great benefits including company events, retail discounts, cycle scheme and pension scheme

If you are passionate about IT & AV and looking for an opportunity to grow within a thriving MSP, we would love to hear from you!