UX Research - Digital

This job is with

E.ON UK, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. We are seeking a talented Digital UX Researcher (Web & App) to join our Digital Go-To-Market team at

E.ON Next. This is a 12-month fixed-term contract, based in London with hybrid working, reporting to the Product Design Lead. You'll play a pivotal role in shaping our digital experiences, ensuring every design decision is informed by rich, user-centred insights.

• Plan, execute and iterate UX research across web and app platforms, using qualitative and quantitative methods such as interviews, usability studies, surveys, contextual inquiries and A/B tests
• Analyse research data and synthesise findings into actionable insights that inform product and design decisions
• Facilitate user testing sessions, in-depth interviews and internal workshops to deeply understand user needs and behaviours
• Collaborate closely with designers, product managers and engineers to integrate research findings seamlessly into product development
• Maintain and refine user personas, journey maps and other research artefacts to guide design strategy
• Contribute to prototyping efforts, applying research insights to improve UX and UI experiences
• Monitor market trends, competitor activities and emerging UX practices to inform research approaches and recommendations
• Engage in agile/scrum processes, providing timely research inputs and updates to guide product development

• Proven experience in UX research, ideally in fast-paced or start‑up environments
• Demonstrable ability to manage end-to-end research projects independently
• Strong portfolio showcasing actionable insights and impactful recommendations
• Excellent communication and influencing skills to present research findings to stakeholders
• Bachelor’s or Master’s degree in a relevant field, complemented by hands‑on experience
• Comfortable working across multiple teams and balancing competing priorities

• Experience in utility, service‑based, or regulated industries
• Familiarity with both qualitative and quantitative research methods and tools
• Experience contributing to product strategy and design workshops
• Knowledge of accessibility standards and inclusive design principles
• Confidence in working with prototyping tools and integrating research into iterative design processes

• Role may close earlier due to high applications.
• Fixed‑term contract length – 12 months
• Competitive salary
• Location – London,
  
  E.ON Next, 47‑53 Charterhouse Street, Farringdon, London, EC1M 6PB
  – with travel to our other sites when required.
• Excellent parental leave allowance.
• Award‑Winning Workplace – We're proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16‑34‑year‑olds.
• Outstanding Benefits – Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities and access to 20 flexible benefits with tax/NI savings.
• Flexible & Family‑Friendly – Our industry‑leading hybrid and family‑friendly policies earned us double recognition at the Personnel Today Awards 2024. We're open to discussing how flexibility can work for you.
• Inclusive & Diverse – We're the only energy company in the Inclusive Top 50 UK Employers. We're also proud winners of Best Employer for Women and Human Company of the Year‑recognising our inclusive, people‑first culture.
• Support at Every Stage of Life – We're Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone.
• Accessible & Supportive – Do you consider yourself as having a disability? As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria for the role and will make any adjustments needed during the process.
• Invested in Your Growth – From inclusive talent networks to top‑tier development programmes, we'll support your growth every step of the way.
• For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd‑party service provider.

Duration
: 12 months
Start date
: ASAP
Salary
:
Negotiable