Senior Researcher
Listed on 2026-02-19
-
IT/Tech
Data Scientist, Data Analyst -
Research/Development
Data Scientist
Join us as a Senior Researcher within the Barclays UK Decision Intelligence team, where you will lead end-to-end mixed methods market and user experience research to inform strategic decisions. You will uncover complex challenges and opportunities within customer journeys, work with cross-functional teams to develop new propositions and deliver, as well as embed, holistic insights into experience and organizational strategy to shape direction at multiple levels, creating value for customers, colleagues, the wider community, and Barclays.
To be successful as Senior Researcher you should have experience with:
Mixed-method research with the ability to apply both quantitative and qualitative methodologies depending on project needs (e.g. from in-depth interviews, focus groups and diary studies to segmentation and conjoint studies)
Designing and delivering high quality research programmes which meet business and customer needs
Applying your knowledge of the broad range of research and user testing disciplines to design and deliver world class products and services
Actively taking accountability for and dissecting complex research questions or briefs by challenging your own and the business’ thinking to continuously act in the interest of customers and Barclays
Demonstrating holistic understanding of consumer behaviour and how to drive behaviour change
Customer focus – understanding customers’ personal context and mental models, and skilled at interpreting verbal and non-verbal cues into clear customer needs and wants
Commercial and strategic thinking – understanding Barclays strategy and goals, and applying insights from various data sources to provide value-generating recommendations
Communication and Influence – delivering clear messages which are targeted to your audience, and successfully challenging the status quo at all levels, to drive brilliant Customer Outcomes in Barclays UK
Some other highly valued skills may include:
Digital transformation - understanding which evolving technologies will deliver market-leading digital adoption and transformation for Barclays customers and the business; having the confidence to adopt new methods to automate and augment research processes
Stakeholder Management – building relationships with senior stakeholders, cross-functions and peers by consulting on business problems, and providing excellent expectation management throughout the project delivery
Comfortable using Excel or equivalent analytics tools, alongside AI tools, to analyse complex quantitative and qualitative data and draw confident conclusions on statistical significance
You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.
This role can be based in either London, Glasgow, Northampton or Knutsford.
Purpose of the roleTo deliver the collection and analysis of research into customer needs, experiences and interactions, to support the creation of beautiful, useful, and innovative experiences and communications for our 20m UK customers. To put the Customer Voice at the heart of everything we do.
Accountabilities- Delivery of end to end research programmes which are highly synergistic with other research and analytics activities conducted by the business including Design/UX Research, Colleague research, quantitative research and CX tracking.
- Collaboration with various departments including Design, Product, Channel, Marketing, Transformation and Technology, to brainstorm innovative design concepts, ensuring that research findings are integrated into all stages of the innovation cycle.
- Development and testing of prototypes, mock-ups, or value propositions to support the analysis of concept development and usability feedback from customers and internal stakeholders.
- Monitoring of emerging technologies, industry trends, design best practices, societal changes, and economic trends that may impact the Customer landscape and influence Barclays strategic decisions.
- Utilisation of data analytics tools to extract insights from market research,…
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