Head of Testing

Posted on: 18/02/2026 – Final date to receive applications: 04/03/2026

Are you ready tochart your own career path? With our refreshed strategy, we’re building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success.

This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes.

At a glance:

Location: London - Paddington

Workplace Type: On-Site

Employment Type: Permanent

Seniority: Director

The role:

This role is part of the Technology Transformation Director leadership team, providing leadership to a globally distributed team reporting into the Technology Transformation Director.

The role will lead our Quality Assurance function. You will define and implement a modern, comprehensive testing strategy across our core technology platforms, including Salesforce and our suite of customer-facing mobile apps
.

This role will embed a "quality-first" culture within our in-house and outsourced software development life cycle (SDLC). You will champion modern testing methodologies like Acceptance Test-Driven Development (ATDD) and Behaviour-Driven Development (BDD), collaborating with our Architecture, Dev Ops, and release management teams to ensure robust and timely product delivery.

• Support the development and execution of end-to-end testing and quality assurance, ensuring alignment with business objectives.
• Champion and embed a culture of quality, accountability, and continuous improvement.
• Define and track key quality metrics (KPIs) to measure product quality, team performance, and process effectiveness.
• Stay current on industry trends and emerging technologies in QA, AI, Dev Ops, and testing to drive innovation.

• Direct all testing activities across our key platforms:
• Salesforce:
  Oversee functional, integration, and regression testing for Sales, Service, and Financial Services Cloud implementations.
• Mobile Apps:
  Lead the testing strategy for native iOS and Android applications, covering functional, usability, performance, and security testing.
• Data Platforms:
  Ensure data integrity and quality by overseeing the testing of ETL/ELT pipelines, data models, and business intelligence reports.
• AI Applications:
  Develop a comprehensive QA strategy for emerging AI applications, and ensure adherence to applicable financial industry standards
• Establish and evolve our test automation framework to increase efficiency, accelerate delivery, and improve test coverage.
• Ensure a cohesive process that integrates automated testing at all levels (unit, integration, API, UI).
• Champion modern tools and methodologies like BDD and ATDD, collaborating closely with business and development teams to improve efficiency.

• Drive automation to optimise continuous integration, automated testing, and continuous delivery processes, working with business leaders and cross-functional teams.
• Establish processes to coordinate end-to-end release management lifecycle, including scheduling, coordination, stakeholder communication, and deployment validation.
• Implement and manage release governance processes to mitigate risk and ensure production stability.

• Collaborate with senior stakeholders, including Heads of Engineering, Product, and business leaders, to ensure alignment on quality standards and delivery schedules.
• Proven experience in a senior QA leadership role (e.g., Head of Testing, QA Director) within the financial services or Fin Tech sector.
• Demonstrable experience of working collaboratively with cross-functional and multi-vendor partners across locations and time zones (onshore and offshore).
• Demonstrated expertise in defining and executing testing strategies for complex, enterprise-level Salesforce ecosystems.
• Extensive hands-on experience with mobile application testing for both iOS and Android platforms.
• Strong experience in testing data platforms and warehouses
  .
• Expert-level…