Sr Advisory Solution Architect - Moveworks Partnerships

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Sr. Advisory Solution Architect - Partnerships

We are seeking an exceptional and motivated Presales Solutions Architect to join our dynamic presales team. This role is fully presales‑focused and exists to make our partners independently successful selling Moveworks. You will serve as a deep technical expert on the Moveworks platform and a force multiplier for our partner ecosystem, enabling partners to confidently position, design, and sell Moveworks.

In this role, you will be embedded in partner activation and strategy. You will build the technical foundation that enables partners to scale by creating repeatable playbooks, reference architectures, and readiness frameworks. By serving as a technical escalation point and subject‑matter expert, you will influence outcomes through technical credibility, coaching partners, and shaping how Moveworks is sold throughout our partner ecosystem.

If you are energized by scaling impact through others, enjoy teaching complex technical concepts, and thrive in roles that require influence without authority, this is an opportunity to play a pivotal role in the growth of Moveworks.

• Serve as a deep technical subject‑matter expert on the Moveworks platform for partners, with a strong understanding of platform internals, integration patterns, and supported architectures.
• Activate partners to independently sell Moveworks by teaching them how to technically qualify, scope, position, and design solutions aligned to customer needs and Moveworks best practices.
• Build and maintain repeatable partner‑facing assets, including technical playbooks, reference architectures, and solution patterns that facilitate consistent and scalable selling.
• Design and deliver technical enablement for partners across multiple formats, including live training, workshops, office hours, and field‑facing sessions.
• Evangelize Moveworks technology and architecture at partner events, internal field kickoffs, and external industry forums.
• Help define, evolve, and operationalize partner readiness models, certifications, and technical standards to drive consistency and partner autonomy.
• Identify recurring partner challenges and gaps, and proactively address them through improved enablement, guardrails, and scalable solutions.
• Collaborate closely with Partnerships, Product, and Presales teams to align partner strategy with platform capabilities and roadmap direction.

• 7+ years of experience in presales solutions architecture, or customer‑facing technical roles, ideally within enterprise SaaS environments.
• Proven ability to enable and influence technical audiences, including partner field teams, technical leadership, and executives. Deep technical aptitude with a strong understanding of systems architecture, enterprise integrations, and API‑driven platforms.
• Hands‑on experience working with enterprise systems such as ITSMs, ERPs, HCMs, and CRMs.
• Strong knowledge of REST APIs and the ability to read documentation, explore new endpoints, and reason through integration design.
• Coding experience (e.g., Python, JavaScript, Java, or scripting languages) is preferred but not required; architectural fluency and technical judgment are essential.
• Experience debugging technical issues and guiding others toward supported, scalable solutions.
• Excellent presentation, communication, and teaching skills, with the ability to adapt messaging for technical practitioners and executive audiences.
• Experience working with partner ecosystems (GSIs, SIs, ISVs, or platform partners) is strongly…