Technical Account Manager

My client based in London based client is recruiting for a Technical Account Manager to join a growing solutions-focused team within the electronic security sector. This is a customer-facing role combining technical expertise, commercial awareness, and strong relationship management to support the delivery of high-quality, compliant security solutions. The role suits someone who enjoys working across pre‑sales, solution design, and client engagement, and who is comfortable operating in a fast-paced, collaborative environment.

As a Technical Account Manager, you will play a key role in supporting the design, scoping, and pricing of security projects, while contributing to business growth and the development of long‑term client relationships.

• Supporting the bidding, design, scoping, and pricing of electronic security projects.
• Working closely with internal delivery teams, project managers, clients, and key stakeholders.
• Providing technical pre‑sales support by interpreting client specifications and designing compliant, competitive solutions, including access control and CCTV.
• Acting as a trusted technical advisor to clients throughout the sales and delivery lifecycle.
• Supporting account growth by maintaining and expanding existing client relationships.
• Deliver technical pre‑sales support, including solution design aligned to client requirements and industry standards.
• Build and maintain strong client and stakeholder relationships through meetings, site visits, and regular engagement.
• Identify and support cross‑sell and upsell opportunities across new and existing clients.
• Liaise with supply chain partners to obtain competitive pricing and support commercially viable proposals.
• Work closely with Project Managers to support project delivery, including cost tracking, valuations, and commercial documentation.
• Provide insight on emerging technologies, market trends, and competitor activity.
• Support business development activities, including pre‑project meetings, contractor engagement, and identifying routes to market.
• Contribute to continuous improvement initiatives and support the achievement of agreed sales targets, revenue goals, and KPIs.

To be successful in this role, you will demonstrate:

• 5–10+ years’ experience in the electronic security industry, with a background as a technical security engineer.
• Proven experience in technical pre‑sales, solution design, and client relationship management within a B2B environment.
• Strong understanding of IT and IP networking.
• Hands‑on experience with access control and CCTV systems.
• Strong commercial awareness, including pricing, proposals, and contract considerations.
• Excellent written and verbal communication skills, with the ability to engage stakeholders at all levels.
• Strong organisational skills, attention to detail, and effective time management.
• A proactive, problem‑solving mindset with the ability to work independently and as part of a team.
• Proficiency in Microsoft Word and Excel (intermediate level or above).
• Previous supervisory, senior, or mentoring experience.
• Experience with software configuration, leadership responsibilities, or commercial contract management.
• An entrepreneurial mindset and experience working in complex, multi‑stakeholder sales environments.

• Opportunity to work on complex and varied security projects.
• Exposure to industry‑leading technologies and best practices.
• A collaborative environment with experienced professionals.
• Career development through training, mentoring, and progression opportunities.
• Competitive compensation, performance‑related incentives, and benefits.