Deskside Support Analyst

Deskside Support Analyst - London

Global Law Firm | Competitive Salary

We are supporting a leading international law firm in their search for an experienced Deskside Support Analyst to join their London office. This is a key role providing high‑quality 1st and 2nd line support to users across the London and EU offices, as well as visiting attorneys from overseas.

The role offers excellent variety, visibility across global teams, and the chance to work in a highly professional, fast‑paced legal environment.

• Act as the 1st/2nd line support point for London and EU users
• Handle escalations from the managed services provider
• Troubleshoot hardware, software, mobile and AV/VC issues
• Support Web Ex, Zoom and MS Teams meetings
• Image laptops, maintain devices, stock levels and equipment inventory
• Deliver onboarding and inductions for new joiners
• Keep documentation up to date in Service Now
• Contribute to IT projects and wider improvement initiatives
• Participate in weekend on‑call rota (approx. one weekend per month)

• IT support experience in a legal or professional services environment
• Strong knowledge of Windows 10/11, iOS, MS 365, Active Directory & Exchange Online
• Experience with iManage 10, Workshare, Inter Action, Elite 3E and Duo Security
• Excellent communication skills and a strong customer-service mindset
• Ability to thrive in a busy, onsite, deadline‑driven setting
• ITIL Foundation 4 (or similar) is preferred

• Highly visible position within a global IT function
• Broad technical scope across hardware, software, AV and legal applications
• Friendly, collaborative IT team with strong support
• Opportunity to develop your skills in a prestigious international environment

If you'd like to discuss the role or think it might be a good fit, feel free to get in touch - I'd be happy to talk it through.

Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.