IT Support Engineer

About The Company

Ernest Gordon Recruitment Limited is a reputable recruitment agency specializing in connecting talented professionals with leading organizations across diverse industries. With a strong commitment to excellence and integrity, we pride ourselves on understanding our clients' needs and providing exceptional staffing solutions. Our extensive network and industry expertise enable us to match candidates with roles that align with their skills, career aspirations, and values.

We are dedicated to fostering long‑term relationships and supporting both our clients and candidates throughout the recruitment process, ensuring a seamless and positive experience.

We are seeking a dedicated IT Support Engineer to join a prominent global law firm based in Central London. This role offers an excellent opportunity for an IT professional looking to work within a prestigious organization that values technological excellence and employee development. As part of the IT support team, you will be responsible for providing first and second‑line support to ensure the smooth operation of IT services across the London office.

This includes troubleshooting technical issues, managing support tickets, and supporting remote mobile devices such as iPhones and iPads. The role involves administering secure remote access systems, maintaining hardware, and assisting with office setups and relocations. The position offers hybrid working arrangements post‑probation, allowing for a healthy work‑life balance, alongside comprehensive training, career progression opportunities, and attractive benefits.

The ideal candidate will possess previous experience in an IT support role, demonstrating proficiency in troubleshooting hardware and software issues within a Windows and Microsoft 365 environment. Strong communication skills are essential, as the role involves interacting with users at various levels. Candidates should be capable of managing support tickets efficiently and delivering remote support for mobile devices. A solid understanding of remote access solutions, hardware deployment, and reimaging is required.

To be successful, applicants must be able to commute to Central London four days per week and have a proactive approach to resolving technical challenges. Relevant certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar are advantageous but not mandatory.

• Provide first and second‑line IT support to end‑users, resolving hardware and software issues promptly and professionally.
• Manage and prioritize helpdesk tickets using the designated support system, ensuring timely resolution and clear communication with users.
• Deliver remote support for mobile devices, including iPhones and iPads, troubleshooting connectivity, app issues, and device configurations.
• Administer remote access solutions, including RSA tokens, to ensure secure and reliable connectivity for staff working remotely or accessing sensitive data.
• Deploy, reimage, and maintain hardware components such as laptops, desktops, and peripherals to ensure optimal performance and security.
• Assist with the setup and configuration of meeting rooms, hardware deployment, and office moves to support operational continuity.
• Collaborate with the IT team to implement system updates, patches, and security measures to safeguard the firm’s digital infrastructure.
• Contribute to documentation of procedures, user guides, and support protocols to improve service quality and knowledge sharing.

The successful candidate will enjoy a comprehensive benefits package including a competitive salary, company benefits, and a performance‑based bonus scheme. The role offers hybrid working arrangements after the probation period, promoting a healthy work‑life balance. The company provides ongoing training and development opportunities to support your professional growth. Additional benefits include paid holidays, pension contributions, and access to employee assistance programs.

The organization fosters a collaborative and inclusive work environment, encouraging innovation and continuous improvement. Being…