Desktop Support Technician

Vistex, Inc. is an SAP software solutions extensions partner serving businesses of all sizes worldwide across a spectrum of industries by managing their master data, contracts, pricing, rebates and incentive programs. Our solutions provide unprecedented visibility into the breadth and depth of go-to-market programs and enable businesses with insightful information that drive revenue, control costs and increase margins. Our deep industry expertise coupled with in-house implementation, delivery and training services makes Vistex a full solutions resource and consultancy.

Headquartered in Hoffman Estates, IL, and with locations around the world, Vistex is searching for dynamic, enthusiastic team members to contribute to the long term success of both Vistex and our clients!

We are seeking a Desktop Support Technician to join our Camden (UK) team
. In this role youwill respond to support requests from end-users and works to resolve their issues professionally and efficiently. This position is responsible for managing all aspects of the end-user computing environment. The Desktop Support Technician will assist in project management and completion with direction from the Help Desk Manager.

This is a hybrid position (2-3 days in the Camden office).

• Providing professional, responsive IT support, resolving user issues efficiently, and maintaining strong user rapport while keeping ticket statuses and progress updated in the service tracking system
• Creating, managing, disabling, and terminating user accounts and profiles in line with IT/HR procedures, including password and access support
• Building, installing, deploying, and supporting new user computers and devices, delivering initial user training, and assisting with rollout of new applications
• Supporting, troubleshooting, and maintaining desktop/laptop systems (PC & Mac), operating systems, Microsoft Office apps, Outlook connectivity, and authorized software
• Diagnosing and resolving hardware/software faults; repairing or replacing computers and peripheral equipment including printers and other devices
• Monitoring, detecting, and remediating virus and malware issues while enforcing desktop and organizational standards
• Maintaining IT asset records, licensing data, hardware lifecycle tracking, and managing stock of equipment, consumables, and supplies
• Creating and maintaining end-user documentation, support procedures, and knowledgebase articles
• Supporting office IT infrastructure including cabling, AV equipment, phone extensions, printers, peripherals, and local physical security systems
• Assisting with IT projects, coordinating with purchasing for hardware/software quotes, and providing on-call and after-hours support

The Vistex platform helps businesses finally get control of all their different promotions, rebates, SPAs, discounts, and other incentives. With so many programs across so many partner relationships, it can be impossible to see where all the money is going, let alone how much difference it’s actually making to revenue. With Vistex, business leaders can see the numbers, see what really works, and see what to do next – so they can make sure every dollar they spend really is driving more growth, not just more costs.

It’s why global enterprises ranging from Coca-Cola to Sony to Grainger rely on Vistex every day. Vistex | Now it all adds up. ™

Required

Bachelors

Required 3 years

Experience in end-user support (on-site and remote)

Preferred

Familiarity with computer imaging, software deployment, Microsoft Intune, and technical documentation writing

Preferred

Detail Oriented :
Capable of carrying out a given task with all details necessary to get the task done well

Team Player :
Works well as a member of a group

Dedicated :
Devoted to a task or purpose with loyalty or integrity

Preferred

Peer Recognition :
Inspired to perform well by the praise of coworkers

Goal Completion :
Inspired to perform well by the completion of tasks