Senior Retail Analyst

Overview

At Holland & Barrett (H&B), we want to empower everyone to live healthier, happier lives. With over 150 years of experience, we're the largest health & wellness retailer in Europe and a globally trusted brand. Our ambition is to become the world's most trusted wellness partner, chosen by over 100 million people worldwide. Our Analytics organisation is structured into five verticals: four embedded analytics areas aligned to key business functions, and a central Business Intelligence team focused on cross-functional reporting and performance enablement.

Together with our Data Engineering and Data Science colleagues, we make data a strategic lever to achieve H&B's goals. As a Senior Retail Analyst in the Omnichannel Analytics team, you'll partner with stakeholders across Central Operations, Retail, Store Format, Supply Chain, and Customer Experience to drive improvements in availability, Customer experience, Loyalty, Conversion, fulfilment, labour, shrink, and Click & Collect.

You'll act as a senior lead within the Retail analytics squad, owning delivery from deep dive through to decision, and mentoring mid-level analysts in how to deliver business impact.

The Role

• Lead delivery of insights that drive performance across store operations, service, fulfilment, and omnichannel journeys.
• Partner with stakeholders across Central Ops, Retail, Format, Supply Chain, and Customer Experience to identify and solve business challenges.
• Write clean, efficient SQL to analyse large datasets across store performance, labour models, shrink metrics, and fulfilment operations.
• Build dashboards in Metabase that surface KPIs, performance outliers, and actionable insight for field teams and central operations.
• Run deep dives into operational pain points such as store availability, C&C failures, missed picks, and schedule adherence.
• Focus areas include customer experience, Loyalty, Conversion, fulfilment, labour, shrink, and Click & Collect.
• Own projects from brief to outcome—including discovery, prioritisation, stakeholder alignment, and delivery tracking.
• Collaborate with BI Developers, other Embedded Analysts, and cross-functional squads to land scalable data solutions.
• Mentor mid-level analysts on analytics delivery, tooling, and stakeholder engagement.
• Work with a modern data stack, including Redshift, Big Query, Matillion, and Retool.

This role is based can be based in London or Nuneaton, and may be occasionally required to travel to any other location of H&B. We support flexibility and productivity of our employees by hybrid working arrangements with minimum 2 days presence in the office.

• SQL expertise:
  Confident writing advanced queries across operational, retail, and fulfilment datasets.
• Central operations knowledge:
  Understands store KPIs such as availability, shrink, productivity, labour planning, and in-store fulfilment.
• Stakeholder influence:
  Partners effectively with Central Ops, Retail, Format, and Field teams to deliver actionable insight.
• Delivery ownership:
  Leads projects from scoping through to delivery and iteration, balancing pace with precision.
• Communication:
  Able to translate operational insight into clear business recommendations.
• Visualisation:
  Designs usable dashboards in Metabase or similar tools (Tableau, Power
  
  BI, Looker) to support day-to-day store performance and long-term planning.
• Collaboration:
  
  Works well in squads, across disciplines, and with BI and Ops peers.
• Education & Experience:
  
  You have a degree in a quantitative field such as Mathematics, Statistics, Economics, or Engineering, and 4–6 years of experience in analytics—preferably with exposure to retail operations, in-store analytics, or supply-driven service environments.

• Health Cash Plan
• Life Assurance
• Incentive Scheme - Based on personal & company performance
• Virtual GP
• Private Medical care
• Holiday Purchase option
• Access to ‘Wellhub' with gyms, studios and wellbeing apps

• 25% Colleague Discount with FREE Next Day Delivery
• Exclusive Discounts from a wide range of partners
• £/€50 Annual Product Allowance to spend in store

• Access to a variety of learning opportunities, including Level 2-5 Apprenticeships, Workshops and our Digital Learning Library
• AND MORE!

Our Recruitment Process

• A shortCoderbyte assessment to evaluate core technical and analytical skills
• Role-specific questions to understand your approach to relevant challenges
• An interview with the Hiring Manager to explore your experience and motivations
• Acase study to demonstrate problem-solving and strategic thinking
• Afollow-up review to delve deeper into your insights and approach
• Short conversations with team members to assess team fit and working style