IT Support Apprentice

Location: Greater London

IT Support Apprentice page is loaded## IT Support Apprentice locations:
London Dorset Square time type:
Full time posted on:
Posted Yesterday job requisition :
JR461

We are looking for an IT Support Apprentice to join our Global IT function. You will learn how we provide IT Support locally to our office in London Dorset Square and remotely to our global offices. You will be part of the Global Support Team and have regular communication with other team members around the world.

You will learn how to manage diverse support requests from investment professionals, operational teams, and software developers, offering practical solutions that are highly tailored to the needs of Orbis. You will be empowered to use automation for repetitive tasks and processes to help us focus on continual improvement.

You don’t need experience in all the technologies listed below; a genuine enthusiasm, passion for IT and a desire to learn are more important to the role.## ##
** Why**
* ** Culture**. We are committed to our Core Values. We encourage intellectual curiosity and individualism as well as collaboration across different areas of the business. We seek to hear our people’s voices – whether quiet or loud. Sharing ideas and challenging the status quo are commonplace.
* ** Autonomy.
** While guidance and support are provided, team members own their work and projects.
* ** Growth opportunities.
** We support our people in continuous learning and development.
* ** Agile environment.
** We are committed to providing our people with a work environment that balances their personal needs, commitments, and interests with the needs of their team and the needs of our clients.
* ** Philanthropy.
** Our people can contribute to society in a unique and personal way, through various philanthropy opportunities and programmes.## ##
** Technologies you’ll learn / work with**## You’ll get hands-on experience supporting a modern workplace environment, including areas such as:
* End-user computing:
Windows 10/11, laptop builds, upgrades and deployments
* Collaboration & productivity:
Microsoft 365 (Outlook, Teams, One Drive, SharePoint)
* Identity & access: account provisioning/deprovisioning, group access, multi-factor authentication (MFA)
* Device management: device enrolment and troubleshooting (e.g., Intune)
* Support tooling: ticketing systems, remote support tools, and knowledge base documentation
* Networking fundamentals:
Wi-Fi connectivity, VPN access, DNS/IP basics for troubleshooting
* Security basics: endpoint protection/anti-malware, patching awareness, secure handling of data
* Automation exposure: using scripting/automation for repetitive tasks (e.g., Power Shell or similar)## ##
** What will your responsibilities
*** Logging and responding to support requests in the ticketing system
* Speaking to colleagues to troubleshoot incidents and get to the root of the problem
* Upgrades and deployments of laptop computers
* Configuring, implementing and supporting end-user devices (e.g. phones)
* Setting up new starters and disabling access when people leave
* Maintaining technical documentation and knowledgebase
* Asking for help or escalating support requests as required
* Ad-hoc projects as assigned by the Support Manager##
** About you
*** You are passionate about technology and keep up-to-date on the latest developments
* A self-starter with high standards, perseverance, and a “can-do” attitude
* A good communicator who proactively engages with colleagues
* You pay close attention to detail, with a focus on accuracy, and take a thorough approach
* Proactive, organised, and flexible – always thinking ahead and problem solving
* Able to switch between routine and more complicated projects and will be adaptable to changing needs and requirements
** Instructions for application
** To complete your application, please submit your
** CV, cover letter and transcripts** (all post-secondary to this point; unofficial are accepted).## ##
** The Company
** We are a global firm with offices across eight countries, over 400 employees and more than $40 billion in assets under management. But those numbers don’t define Orbis. It’s our values, how we do things day-by-day, and how we add value for our clients that define us. Our investment philosophy is fundamental, long-term and contrarian. As contrarian investors, we aim to take a different perspective, and this filters into everything we do.

To invest differently, you need to think differently. This is encouraged by having teams of people with different backgrounds, experiences and ways of thinking.
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