Post-Sales Solution Engineer

💰 Salary based on your experience and seniority level:

🇬🇧 Up to £73,000/year (gross) + 20% bonus

🇫🇷 Up to €87,000/year (gross) + 20% bonus

Monta powers the EV charging ecosystem. With 300,000+ monthly users and millions of charge sessions every month, our platform accelerates the electrification of mobility.

This is a fast-moving place. The problems are hard, the pace is quick, and the bar is high. If you like real ownership, figuring things out, and seeing the direct impact of your work, you’ll do well with us.

AI is built into how we work. It helps us ship faster, make better decisions, and stay lean. Everyone at Monta is expected to use AI tools thoughtfully — and to find smart ways to use them to move the work forward.

Our principles keep us grounded:
Build Together & Finish, Sweat the Details, Customer First, and Aim for the Moon.

The best part of Monta is the people — sharp, ambitious, and good to be around. You’ll be challenged, supported, and trusted to deliver.

We’re looking for a Post-Sales Solution Engineer who’s ready to roll up their sleeves, take ownership, and build with us — through the grind and the wins.

• Own customer relationships technically by becoming the person customers trust to truly understand their setup, their goals, and where they're stuck.

• Accelerate customer time-to-value by running high-quality discovery sessions that get to the real problem fast, then translating that into clear, actionable solutions using Monta's platform and APIs.

• Diagnose and unblock by identifying the root cause of technical blockers customers face, whether that's an integration gap, a configuration issue, or a misunderstanding of what's possible.

• Improve customer implementations by spotting where customers aren't getting the most from Monta and helping them get there, proactively.

• Bridge the gap between customers and Product by turning what you hear and see in the field into structured, real-world feedback that shapes how Monta builds.

• Run structured, high-quality discovery sessions with customers to understand their use cases, their setup, and what they're actually trying to achieve.

• Build genuine relationships with customers, becoming a trusted technical advisor who understands their business, not just their ticket queue.

• Own API topics end-to-end: diagnose issues, advise on integration design, and guide customers toward best-practice implementations.

• Identify where customers' implementations could be stronger and help them get there, whether that's a quick fix or a longer-term improvement plan.

• Diagnose the root cause of technical blockers customers are facing and work cross-functionally to resolve them.

• Provide use case advisory, helping customers understand how to get the most from Monta's platform for their specific context.

• Design and map technical solutions that bridge what the customer wants with what Monta can deliver.

• Build internal tools, automations, and resources using Claude and coding skills to remove friction and move faster.

• Develop self-serve documentation, playbooks, and enablement materials that raise the bar on how we support customers technically.

• Stay deeply current on Monta's infrastructure, product changes, and API capabilities, largely through self-directed learning.

• Act as the connective tissue between customers and Product, validating upcoming releases against real customer workflows, flagging gaps before they ship, and feeding back structured insight on what customers actually need.

• Strong technical foundation — deep comfort with APIs (REST, webhooks, authentication flows) and the ability to read, troubleshoot, and advise on integrations.

• Proven ability to learn complex platforms independently. Training won't be handed to you — you'll need to dig in, explore, and build your own understanding of Monta's infrastructure.

• Experience in a solution engineering or technical customer-facing role, ideally within SaaS or a platform/API-driven business — with a track record of owning customer outcomes, not just solving tickets.

• Commercial awareness. You understand that a customer getting more value from the platform is…