Senior Technical Engagement Manager, UKGI PubSec Engagement Management Team

Overview

The Amazon Web Services (AWS) Professional Services (Pro Serve) team is seeking a highly skilled and versatile Engagement Manager (EM) to lead the delivery of complex cloud solution projects. The role combines technical expertise with strong project leadership to drive successful AWS-based implementations for clients. You will bridge business requirements with technical solutions, facilitate technical discussions, and ensure alignment with customer outcomes.

Apply AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders. You will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.

The Engagement Manager will validate technical solutions against business goals, recognize when additional technical evaluation is needed, manage technical risks, and pursue relevant AWS certifications. You will develop domain-specific expertise and communicate technical concepts effectively to technical and business audiences. As you progress, you will lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain.

You will apply management and leadership capabilities to execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion while exceeding customer expectations.

The AWS Professional Services organization is a global team that helps customers realize desired business outcomes with AWS Cloud. We work with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives and provide focused guidance through global specialty practices across solutions, technologies, and industries. Eligibility for UK Government Security Clearance is required for this role.

• Leading and managing complex cloud migration and transformation projects/programmes from inception to completion
• Ensuring successful delivery of project/programme outcomes within agreed time frames, budget and quality parameters
• Developing and executing project/programme level planning with agility to meet evolving business objectives
• Building and maintaining strong stakeholder relationships across customers, partners and internal teams
• Driving key decisions and resolving project/programme level risks and issues
• Establishing robust governance model, project/programme structure and communication plan
• Leading multidisciplinary teams of technical specialists
• Ensuring compliance with security, regulatory and governance requirements
• Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
• Distilling customer needs into clear technical requirements and mapping them to business outcomes

• Experience in leading and delivering enterprise-level IT engagements
• Knowledge of technology principles and services including infrastructure, business applications, data management, security, application platforms, and consumer-facing technology
• Experience in leading multiple Agile teams concurrently or at scale

• Active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
• AWS certification
• Experience in delivering customer engagements in a professional services role
• Experience with Agile and project management toolsets like Jira, Rally, Version One or Taiga
• Experience working with and presenting to C-level executives, IT, and lines of business across organizations

Amazon is an equal opportunities employer. We are committed to diversity and do not discriminate on protected characteristics. Privacy notice details how we collect, use, and protect personal data during the application process.