User Researcher

Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.

We’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market.

We’re seeking a User Researcher to join our multidisciplinary Experience Design (XD) team, including Product Design, User Research, Content Design, and Design Systems. This role focuses on our B2B and B2B2C ecosystem, building a deep understanding of our Partners (Estate Agents) within a complex marketplace. You’ll shape product strategy through strategic and tactical research, embed insight into the product development process, and ensure Partner and consumer needs are represented clearly in decision-making across the organisation.

• Focus on B2B and B2B2C relationships, building deep understanding of our Partners.
• Develop insight into estate agents’ needs, behaviours, and commercial realities, alongside consumer impact.
• Contribute to shaping product strategy through strategic and tactical research.
• Embed insight into the product development process to drive evidence‑based decisions.
• Represent the voice of the Partner and end users across the product lifecycle.
• Report to and work closely with the Lead Product Designer.

• Partner with the Lead Product Designer and Head of Product to lead research projects that help shape product direction for the short and long-term.
• Collaborate with Lead Product Designer, Head of Product, and Senior Product Manager to inform roadmaps.
• Align research efforts with strategic business objectives and key results, and uncover insights for continuous improvement across the user experience.
• Plan and conduct qualitative and quantitative research.
• Lead generative discovery research and evaluative research for optimisation.
• Develop and evolve research systems including UX metrics, segmentations, templates, and accessibility standards.
• Strengthen recruitment processes and panel management for diverse participation.
• Maintain and evolve the research & insights repository.
• Triangulate insights with Data & Analytics, Market Research, Customer Experience, and Sales.
• Deliver compelling and accessible storytelling of research insights.
• Mentor Product Designers and cross‑functional partners in user research.
• Champion inclusive and accessible design practices.
• Collaborate with Users Researchers to elevate research standards across the team.

• Strong communication and storytelling skills, tailored to influence various audiences.
• Expertise in qualitative and quantitative research methods, with strong analysis and synthesis skills.
• Strategic thinking, able to balance user insights with business needs.
• Empathy‑driven relationship building with users, stakeholders, and cross‑functional teams.
• Curiosity and creativity in exploring new technologies and approaches, including the responsible use of AI in research.
• Experience in scaling user research operations, frameworks and improving ways of working.
• Strong advocacy for inclusive design and accessibility in research.
• Passion for advancing user research as a practice and staying updated on industry trends.
• Adaptability and flexibility in shifting priorities based on evolving needs.

• Cash plan for dental, optical and physio treatments.
• Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
• 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
• Hybrid working pattern with 2 days in the office.
• Contributory stakeholder pension.
• Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life.
• Competitive compensation package.
• Paid leave for maternity, paternity, adoption & fertility.
• Travel Loans, Bike to Work scheme, Rental Deposit Loan.
• Charitable contributions through Payroll Giving and donation matching.
• Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more.