Head of Implementation & Delivery

Healthcare systems are struggling; our solution is communication.

We have a bold vision: everyone involved in a patient’s care - including the patient - should be able to communicate easily with each other. And we believe every NHS staff member should be using our software to make that happen. We want to make healthcare genuinely better.

We are solving one of the biggest challenges of our generation, and to do this, we need the best talent possible to help us raise the bar… this is where you come in.

Our products are used daily (and you will have most certainly received a message from us) by over 98% of GP practices and half of NHS hospitals, impacting millions of lives. As Head of Implementation and Delivery
, your role will be mission-critical and you will be central to shaping the core communication infrastructure of the NHS. You’ll directly enable faster, safer, and more accessible patient care.

You will own and scale our Implementation and Delivery function, leading a high-performing team responsible for the successful delivery, activation, and training of users and customers across the UK health system. You’ll define and oversee our implementation strategy across all market segments. You’ll build organisational capability, and ensure strong governance and risk management at scale by driving measurable, system-wide impact and work closely in influencing commercial, product, and operational strategy.

To give a flavour of what you might be working on, right now we are focused on:

• Implementing our AI Scribe across GP practices, hospitals, and other care settings, and ensuring every patient leaves an appointment with a clearly documented summary
• Translating our expertise from implementing total triage in GP practices to improve how hospital specialist services deliver care
• Powering communication for Integrated Neighbourhood Teams, a new type of service bringing together staff from different organisations that is pivotal to the government’s 10-year plan

This This isn’t just about running an implementation team. You’ll be:

• Building and scaling a national implementation capability: Defining the long-term vision, operating model, governance, and risk frameworks that enable predictable, successful and high-quality delivery across increasingly complex NHS environments.
• Leading enterprise, system-level digital enablement
  :
  Overseeing complex, multi-stakeholder NHS Trust and ICT rollouts, developing scalable playbooks, and ensuring delivery drives measurable operational change.
• Driving performance, accountability, and cross-functional alignment at scale
  :
  Owning delivery health and KPIs (time-to-value, predictability, adoption, NPS), acting as executive escalation point, and partnering with Sales, Product and Customer Experience to align commercial commitments, roadmap decisions, and long-term customer impact.
• Managing and developing managers
  :
  Leading a team of managers who in turn deliver across regions and accounts, ensuring consistency, accountability, and performance across the function.

We need a Head of Implementation and Delivery who embodies our Principles and thrives on significant challenges. We’re seeking the core skills below, coupled with a mindset ready for real impact.

• Proven implementation and delivery expertise
  :
  Extensive experience in high-growth SaaS or technology organisations, delivering complex, enterprise-level programmes.
• Strong people leadership
  :
  Significant experience managing multi-layer teams and developing managers.
• Operational design and scaling
  :
  Demonstrated ability to build and scale operational functions.
• Commercial acumen
  :
  Confident making decisions that impact revenue and growth.
• Cross-market experience
  :
  Able to oversee and advise on work across multiple market segments and stakeholder types.
• Programme oversight
  :
  Track record of overseeing complex, enterprise-level software or digital enablement initiatives.

• Fix healthcare communication: Healthcare systems are struggling; our solution is communication - all of our efforts are centred here.
• Raise the bar: We have built an exceptional team to solve…