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Customer Journey Change Lead – Retail Banking; Hybrid
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-02-24
Listing for:
Alexander Mann Solutions
Full Time
position Listed on 2026-02-24
Job specializations:
-
IT/Tech
Business Continuity
Job Description & How to Apply Below
Location: Greater London
A global workforce solutions partner is seeking a Customer Journey Change Manager for a major UK retail bank. This role involves leading end-to-end change across Savings and Current Account journeys. You will ensure governance, capture customer improvements, and manage risks. Strong leadership experience and a customer-focused mindset are essential. The position is hybrid, based in either Edinburgh or London, and will run until December 2026.
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