Specialist​/Engineer Service Transition

Overview

WELCOME TO SITA

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.

You’ll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting‑edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

In the network delivery space you will drive a variety of project initiatives that meet the needs of our customer base. This position offers an opportunity to work in a fast‑paced environment with one of our largest customers in the UK. Success in this role means you collaborate with the customer, pay attention to detail, be time sensitive, possess influencing skills and enjoy working with others of diverse backgrounds.

This role offers a range of responsibilities and possibilities:

• Managing Work-packages (minor projects):
  Work-packages and projects will relate to networking and telecommunications, and their size will vary in scope and complexity. You manage the project throughout its life cycle - from inception through closure. You manage change, mitigate risks and deliver results to stakeholders and customers alike. Attention to detail, effective time management, delivering on schedule and within budget will define the success of your work.
  
  Working in a team and influencing people skills are key ingredients to be success.
• Working with multiple teams:
  Every work-package or project is completed through team effort. You work effectively with team members that may be local or distant. You will involve third party service provider where required for delivery of any work-package. You regularly track project activities against plan schedules and take corrective action on any deviations. You communicate to team members, management stakeholders and customers regularly and frequently ensuring that there is seamless understanding and alignment regarding the projects progress.
• Working with customers:
  You are committed to putting the customer first. As a result, you proactively work with the customer and their teams to ensure that each project goal and objective is met with satisfaction. Regular, precise and clear communication for every work-package will provide the confidence to your customers and ensure successful delivery.
• Work-package Management administration:
  Your ability to articulate and write clearly are key skills to documenting project activities. Documentation ranges from developing communication strategy plans, designing resource and project plans providing status reports, submitting and tracking change requests, tracking risks and issues to providing variance. Accuracy is key to success.
• Estimating effort and drafting Statement of Works:
  You will capture and understand the customer requirements with the help of technical colleagues where required. Based on such clear understanding, you will estimate the effort and cost of products required to build a cost model. You will produce a statement of work, or quotation to present to the customer for their approval. You will initiate the delivery only once customer approval has been obtained in the required form.

• Technical knowledge and background of Networking and Telecommunications
• Knowledge of project management concepts
• Experience as a Systems Engineer / Administrator responsible for network support
• 3 years’ experience in network delivery, LAN equipment setup, Fibre cabling
• Experience of working in the Airport / Airline industry preferred.

• Client Relationship management
• Communicating for impact
• Cross-team integration
• Empowerment
• Managing Risk
• Project management concepts
• Project planning
• Project scope management
• Quality Management
• Change control
• Stakeholder management

• Adhering to Principles & Values
• Communication
• Creating & Innovating
• Customer Focus
• Impact & Influence
• Leading…