Maintenance Manager - AMK

COMPANY DESCRIPTION

Beyondsoft International (Singapore) Pte. Ltd. was set up in 2007 and established as the regional headquarters for the Southeast Asia (SEA) and European markets in September 2015. Based on our vision of "Using technology to promote social progress, economic development and become a global customer preferred partner" and our concept of "Beyond your expectations", Beyondsoft is committed to provide our customers in countries along the "Belt and Road" with comprehensive solutions and products and creating commercial value for customers to realizing continuous businesses development.

Our core business includes:

For more information, please visit

• Take end-to-end ownership of systems in production, ensuring operational stability and readiness
• Lead and manage major incidents (Sev 1 / Sev
  2) from detection to resolution
• Coordinate across infrastructure, system, and application teams during incidents and escalations
• Produce and present high-quality incident reports, including RCA and preventive actions
• Represent the maintenance function in operational meetings with external customers and stakeholders
• Communicate system health, risks, and recovery plans to both technical and non-technical audiences
• Work closely with Day-1 project teams on release planning, cutover, and operational handover
• Validate operational readiness and enforce Day-2 acceptance criteria before go-live
• Define and enforce maintenance SOPs, escalation paths, and ITIL-aligned processes
• Drive service quality improvements and reduce recurring operational issue
• Lead and coordinate Day-2 infra, system, and application support teams

• Bachelor's degree in information technology, Computer Science, or a related field.
• Minimum of 8 years of IT experience, with at least 3 years in a Maintenance Manager / Operations Lead / Production Support Lead role.
• Strong hands-on experience in IT Maintenance / Day-2 Operations.
• Demonstrated ownership of end-to-end incident management, including major incidents.
• Proven ability to write high-quality incident reports suitable for external customers.
• Experience preparing and presenting maintenance and incident slides to external stakeholders.
• Strong experience working with project (Day-1) teams on release planning, handover, and support readiness.
• Solid understanding of ITIL-based service management practices.
• Ability to operate effectively in 24/7 operational environments
  .

Beyondsoft International (Singapore) Pte. Ltd is committed to being an equal opportunity employer and provides equal employment opportunities to all employees and applicants. We strive to cultivate a workplace that celebrates diversity and inclusion, where individuals of all backgrounds—regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, or any other distinguishing trait—can succeed and thrive. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, national origin, disability status, genetics, sexual orientation, gender identity, or expression.

This policy applies to all terms and conditions of employment, including recruiting, hiring, and the entire employee lifecycle. We are focused on creating an environment where everyone can reach their full potential.

Employment offers from Beyondsoft International (Singapore) Pte. Ltd. are contingent upon the successful completion of any required pre-employment processes, in line with applicable laws and regulations. Beyondsoft International (Singapore) Pte. does not ask for any recruitment fees, nor does it request any unauthorized payments from candidates as part of the hiring process.

Please note that your application will be sent to and reviewed by the direct employer - Beyondsoft International Singapore