IT Business Applications Manager – Finance & Supply Chain – Pharmaceutical

IT Business Applications Manager – Finance & Supply Chain – Pharmaceutical sector

The IT Business Applications Manager – Finance & Supply Chain is responsible for ensuring the effective day-to‑day support, compliant operation, and successful adoption of IT systems supporting Finance and Supply Chain, with a primary focus on Oracle Net Suite ERP.

Reporting to the Director, IT Business Partner – Finance & Supply Chain, this role acts as the operational lead for user support, system compliance, and change management activities. The position ensures that systems are stable, compliant, well‑adopted, and continuously improved in line with business needs and regulatory requirements.

The ideal candidate is highly organised, detail‑oriented, and people‑focused, with strong experience in ERP support, regulated environments, and business change.

This role can be based in either our Basel or London offices.

• Act as the primary point of ownership for day‑to‑day user support for Finance and Supply Chain systems, particularly Oracle Net Suite
• Manage incident, problem, service request and change request processes to ensure timely resolution and a positive user experience
• Coordinate internal IT resources and third‑party support partners to resolve incidents/problems effectively
• Monitor system performance, stability, and recurring issues, driving root‑cause resolution
• Develop and maintain support documentation, knowledge articles, and standard operating procedures

• Ensure IT systems and processes supporting Finance and Supply Chain operate in compliance with relevant regulations and internal controls
• Manage Computer Systems Validation (CSV) activities for Net Suite in line with company policies and current regulatory guidance (GAMP 5), including a risk‑based approach
• Maintain documentation required for audits, inspections, and internal reviews
• Support financial IT controls (e.g. J‑SOX / SOX‑type controls) in collaboration with Finance and Internal and External Audit teams
• Ensure appropriate access controls, segregation of duties, and data integrity processes are in place and followed

• Lead change management activities for system enhancements, process changes, and new functionality
• Partner with business users to assess change impacts and readiness
• Develop and deliver training materials and user enablement activities to support adoption
• Actively monitor adoption, usability, and user feedback, feeding insights into continuous improvement initiatives
• Support communication plans related to system changes, releases, and process updates

• Identify opportunities to improve system usability, support processes, and business efficiency
• Support the Director and Business Partners in the rollout of new Net Suite functionality, modules, or integrations
• Assist in documenting and standardising Finance and Supply Chain processes as they relate to system usage
• Contribute to improvement initiatives by providing operational insight and user feedback

• Build strong working relationships with Finance and Supply Chain users at operational and manager levels
• Work closely with third‑party vendors and implementation partners to manage support, fixes, and minor enhancements
• Escalate risks, issues, and trends to the Director with clear recommendations

• Minimum of University Degree in Information Technology, Business Administration, or a related field.

• Proven experience supporting ERP systems, preferably Oracle Net Suite
• Proven experience in supporting end‑to‑end pharmaceutical supply chain (product flows) and financial flows.
• Experience working in regulated environments, ideally pharmaceutical, biotech, or life sciences
• Hands‑on experience with application support, incident management, and change delivery
• Experience supporting system validation and compliance activities
• Exposure to Finance and/or Supply Chain business processes

• Solid understanding of Finance and Supply Chain processes
• E…