Global Digital Operations Director

Company Description

We are the ROI agency, a position we have proudly held true to since 2005. Our more than 6,000 specialists across 95 markets offer unparalleled capabilities in Media, Data, Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients’ businesses.

Over the years, we have evolved our definition of ROI as the communications landscape has changed. ROI is no longer simply about the most efficient planning, buying and reporting of media. It is about delivering Return on Investment, but also about going beyond to deliver a Return on Imagination and integrated experiences that inspire Growth – top‑line growth for our clients, our people and our culture.

Powered by best‑in‑class proprietary tools and data, our work spans the full spectrum of media communications, from analytics, data and technology to performance marketing, content and superior trading. This breadth means we deliver insight at the intersection of consumer, category and brand, attributing every budget to stronger business outcomes. We also deliver creative media solutions that bring together strategy, planning and the power of Publicis Groupe to ensure distinct and personal brand experiences.

We adopt new data analytics and value optimisation techniques while building relationships with some of the world’s most exciting start‑ups. Leveraging over 30 years of media planning expertise, we go beyond traditional media solutions to deliver a forward‑thinking, accountable Return on Investment. At Zenith, we seek a more meaningful ROI and inspire growth for leading brands such as Coty, Electrolux, Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt, Tik Tok and Verizon.

Publicis Alchemy is an innovation engine at the heart of one of Publicis Media’s largest global pharmaceutical partnerships. Built by Publicis Groupe with a bold ambition – to Make It Better and Better – our mission is to transform the way media connects with people and ultimately helps make life better for patients around the world. We’re a collective of exceptional thinkers, creators and innovators united by curiosity and driven by purpose.

Collaboration is essential within a vibrant global ecosystem, bringing together diverse perspectives to push boundaries, embrace new possibilities and redefine what’s next in healthcare communications.

We are seeking an exceptional Digital Operations Director to lead digital operations for the ex‑US global business. Working closely with the London‑based ex‑US account team, US‑based Publicis Alchemy colleagues and more than 30 local markets worldwide, this role sits at the centre of a highly collaborative global ecosystem.

You will be responsible for driving operational excellence, governance and the continuous evolution of the client digital hub model and Ways of Working (WoW) across all Central Digital Activation markets, ensuring that biddable activation (social and programmatic) is delivered with consistency, efficiency and world‑class quality across all teams and regions. You will also oversee delivery standards, operational workflows, measurement frameworks and cross‑channel collaboration, ensuring seamless integration with SEO, Search, TAAG, APEX, analytics and omnichannel planning.

Working closely with the Biddable Hub Lead, you will act as the operational backbone of the hub—driving improvements, ensuring governance and enabling high‑quality campaign execution at scale.

With a balance of curiosity, rigor and fresh thinking, the work you do will support stronger creative briefing, define production requirements, and confidently balance client, agency and team needs to drive long‑term impact and consistency at scale.

• Lead the deployment, optimisation and continuous improvement of the client digital hub model and WoW across onshore and offshore teams
• Ensure the hub is fully integrated with SEO, Search, TAAG, APEX, analytics and omnichannel planning, enabling aligned and efficient cross‑channel delivery
• Identify, scope and implement…