Senior Technical Account Manager; Commerce

SQLI is a European leader in digital transformation and customer experience, helping major international brands drive growth through technology. From strategy to implementation, we design and deliver high-performance architectures and engaging digital experiences by combining advanced technologies, proven methodologies, and deep technical expertise.

With 2,200 people across 12 countries, we’re looking for passionate individuals who share our values:
Creative Spirit, Commitment, and Forward Thinking.

We are looking for a technically minded, growth-focused Senior Account Manager / Junior Account Director to manage and grow key B2B & B2C client relationships, drive account development, and ensure excellence in service delivery.

This role sits within our UK commercial team and is ideal for someone ready to step into a more strategic client-facing position, with a clear progression path toward Account Director.

You will work closely with Account Directors, delivery teams, and specialists to optimise client satisfaction, retention, and incremental growth across existing accounts – predominantly within Adobe Commerce and Shopify platforms, and across the areas of technology, data, and CX.

You’ll be a trusted day-to-day partner for clients, combining commercial awareness with technical understanding to help solve business challenges, pitch and deliver high-quality digital commerce solutions.

• Act as the day-to-day point of contact for a portfolio of clients across Retail, Luxury, Manufacturing, Telecoms & FMCG/F&B.
• Build strong, trusted client relationships through consistent delivery and proactive communication.
• Understand client objectives and challenges, escalating risks and opportunities appropriately.
• Support Account Directors in maintaining high levels of client satisfaction and retention.
• Manage client communications across projects, support, and roadmap discussions.

• Work closely with clients to understand platform performance and identify optimisation opportunities, primarily across Adobe Commerce and Shopify.
• Translate client requirements into clear briefs for delivery, UX, and technology teams.
• Ensure solutions align with both client needs and SQLI’s capabilities.
• Contribute to account planning by identifying growth opportunities, risks, and delivery improvements.
• Opportunity to gain exposure across other platforms including Shopify and mobile/app.

• Proactively identify upsell and cross-sell opportunities within existing accounts and support conversion.
• Assist with contract renewals, commercial discussions, and scope extensions.
• Track account performance, revenue forecasts, and delivery margins, escalating where required.
• Support Account Directors with financial management of accounts, developing commercial confidence ahead of AD progression.

• Keep up to date with trends in commerce, customer experience, and digital transformation.
• Bring relevant ideas, improvements, and best practices into client conversations.
• Act as a strong internal advocate for the client, ensuring their needs are well represented.

• Support the preparation of proposals, SOWs, and pitch materials for new and existing clients.
• Collaborate with internal teams to help shape integrated solutions across design, technology, and commerce.
• Participate in pitches and client presentations to build confidence and exposure.

• Proven experience as a Senior Account Manager, Account Manager, Business Analyst, Technical Account Manager or Client Services professional within a commerce agency, digital consultancy, or similar environment.
• Strong working knowledge of Adobe Commerce (implementation, optimisation, or delivery environments) or Shopify as a secondary preference.
• Commercially aware, with experience driving revenue growth, renewals, and account development.
• Confident communicator, comfortable engaging with client stakeholders and internal teams.
• Experience working across both T&M and fixed-price delivery models.
• Highly organised, proactive, and…