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Service Desk Team Lead - Hospitality & SLA Champion

Job in Greater London, London, Greater London, W1B, England, UK
Listing for: Wanstor
Full Time position
Listed on 2026-03-04
Job specializations:
  • IT/Tech
    HelpDesk/Support
  • Customer Service/HelpDesk
    HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 GBP Yearly GBP 60000.00 80000.00 YEAR
Job Description & How to Apply Below
Location: Greater London

A dynamic IT solutions provider in Greater London is seeking a Service Desk Team Leader to manage daily operations of the Service Desk. This role includes ensuring SLAs are met, facilitating team meetings, and driving continuous service improvements. Ideal candidates will have a strong IT support background, a solid understanding of ITIL principles, and a proactive customer service mindset. You will enjoy generous time off, continuous learning opportunities, and a vibrant team culture.
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