IT Support & Web Contect Technician

Overview

We are seeking a dedicated IT Support professional to join our dynamic team. The successful candidate will provide essential technical assistance across various platforms, ensuring seamless operation of our IT infrastructure. This role offers an excellent opportunity to utilise and develop your expertise in computer networking, hardware, and software support within a fast‑paced environment. The position is paid and ideal for individuals passionate about delivering exceptional customer service and technical solutions.

• Provide first‑line technical support to end‑users via help desk systems such as Service Now and Jira.
• Provide training to company end‑users, create user guides, and support them.
• Assist with data entry, validation, and cleaning to ensure accuracy and consistency; generate standard reports and support users in dashboards.
• Troubleshoot and resolve issues related to desktop hardware, operating systems (Windows, macOS, Linux), and software applications including Microsoft Office.
• Assist with network connectivity problems involving LAN, VPN, DNS, TCP/IP, and firewall configurations.
• Manage user accounts and permissions within Active Directory and utilise SCCM for software deployment and updates.
• Support server infrastructure including Microsoft Windows Server environments and BMC Remedy ticketing system.
• Maintain computer hardware, peripherals, and network equipment ensuring optimal performance.
• Document incidents, resolutions, and system configurations accurately for future reference.
• Collaborate with cross‑functional teams to implement system upgrades and security patches.
• Analyse system logs to identify potential issues proactively and recommend improvements.

• Strong understanding of computer networking concepts such as LAN, TCP/IP, DNS, VPNs, firewalls, and TCP protocols.
• Proven experience in desktop support for Windows (including Windows Server) and macOS operating systems; familiarity with Linux is advantageous.
• Proficiency in Active Directory management and familiarity with SCCM for software deployment.
• Experience providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e‑mail or other network interaction.
• Knowledge of hardware troubleshooting including components such as motherboards, hard drives, RAM, and peripherals.
• Experience with help desk tools like Service Now or Jira; ticket management skills are essential.
• Ability to communicate complex technical information clearly to non‑technical users with excellent customer service skills.
• Familiarity with remote support tools such as BMC Remedy or similar ticketing systems.
• Analytical skills to diagnose issues efficiently using system logs and diagnostic tools.
• Strong organisational skills with the ability to prioritise multiple tasks effectively.

Experience: Required

Employment: Full‑time

Salary: £42,000 – £45,000 yearly

Starting time: Immediate start!

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