Clinical Systems Technician

HCRG Care Group is a well‑established and highly regarded provider of NHS services, with significant growth achieved this year. As part of our continued development, we are seeking a detail‑oriented and technically proficient Clinical Systems Technician to support and maintain our portfolio of clinical systems and supporting technologies. This role sits within the Technical Support Team
, with a key focus on delivering subject matter expertise for TPP Systm One from a clinical systems support perspective. You will play a vital role in supporting complex Systm One incidents, configuration queries, record‑management activity, and workflow‑related issues—ensuring consistent, high‑quality support across the organisation. In addition to Systm One responsibilities, you will also be trained to support our Hybrid Mail services
. Following completion of training, you will become the organisational Subject Matter Expert for Hybrid Mail support, providing specialist advice, second‑line support, and acting as a central point of contact for all Hybrid Mail‑related issues. This is a customer‑facing role requiring excellent communication skills, a methodical approach to problem solving, and the ability to maintain clear, accurate records of all actions undertaken.

You will be based at a local office dependent on your location with remote support to aid a healthy work‑life balance. Occasional travel is expected to sites within the allocated areas and beyond as required.

• Daily use of ITSM software and MS Teams to manage support requests, ensuring detailed documentation of investigations and resolutions.
• Contribute to the development of a detailed Knowledge Base to support end users, under the direction of the Clinical Systems Compliance Lead.
• Undertake routine configuration changes in relevant clinical systems, including letter template and diary updates.
• Attend and actively contribute to team meetings and service improvement initiatives.
• Support end users by guiding them through tasks within the relevant systems and signposting available training materials.
• Provide specialist support for record‑management issues, including record merges and liaison with the National Back Office where required.
• Investigate system errors and issues methodically, liaising with suppliers as necessary and ensuring Knowledge Base content is kept up to date.
• Assist with major incidents, including end‑user updates and escalation to Clinical Systems Leadership in line with established procedures.
• Assist in testing new system functionality, reviewing supplier release notes, and summarising changes to the team.
• Contribute to configuration for major projects and support audit activities as directed by the Clinical Systems Compliance Lead.

• Strong understanding of information governance and record‑keeping principles relating to health and special category data.
• Customer‑facing experience, such as within a Service Desk environment.
• Experience working with Systm One in a testing, configuration, or support capacity.
• Analytical and methodical approach to problem solving.
• Evidence of ongoing professional development.
• Excellent interpersonal and communication skills.

You will feel valued as a Clinical Systems Technician (Systm One) within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• £30,000 annual salary with group pension
• Private medical insurance with fast access to the most used specialists including for musculoskeletal problems and for mental health support – at locations across the country
• Free tea, coffee and milk at your base location in Runcorn
• Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face‑to‑face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post‑trauma support, legal, debt and life management help, as well as career coaching and counselling
• Access to…